Data-Driven Design: An Interview with Jeff Lopes

Jeff Lopes is the Director of User Experience at PagerDuty, a digital operations management platform that empowers teams to proactively mitigate customer-impacting issues.

I talked to Jeff about the relationship between UX and product, design systems, recruiting, and data-driven design.

“Data is the currency you need when you’re prioritizing limited resources,” says Jeff, and just like engineers and product managers, UX designers have to think in a data-driven way.