In-app Guides

Stories from customers using Pendo’s in-app guides to drive feature adoption, provide contextual support, and onboard new users more effectively
Customer experience
Namely
Making in-app education the name of the game
Enablement Human Resources
Product-led growth
Heartland School Solutions
Giving a beloved mobile app a new lease on life
Product Financial Services
Customer experience
SkuVault
Taking stock of user behaviors to improve in-app engagement
Product Inventory Management
Product-led growth
TraceGains
Shipping better user experiences with analytics and in-app guides
Product Supply Chain Management
Adoption
Okta
Empowering users with the option to self-serve
Growth Identity Management
Customer experience
CyCognito
Stopping security vulnerabilities dead in their tracks
Product Cybersecurity
Adoption
Scrive
Becoming data-driven to deliver better onboarding
Product Operations Automation
Customer experience
Zonar Systems
Using in-app outreach to generate more and better feedback
Product Transportation Services
Adoption
StrongMind
Chatting away the game of “telephone”
Product EdTech
Adoption
Vertify
Letting guides drive your feedback strategy
Product Sales / Marketing Technology
Customer experience
Sawgrass
Putting product success into print
Enablement Manufacturing
Customer experience
Nelnet
Streamlining self-service in just a few clicks
Customer Success Financial Services
Customer experience
Looker
Democratizing data, one new user at a time
Customer Success Information Services
Adoption
RingCentral
Helping users help themselves
Marketing Cloud Computing
Adoption
Truckstop.com
Delighting customers for the long haul
Product Operations Shipping
Adoption
Design Pickle
Adding urgency to drive adoption
Product Marketing Creative Services
Adoption
Elsevier
Building a better publication process
User Experience Publishing
Customer experience
Northwoods
Using in-app guidance to drive outside-app change
Product Human Services
Customer experience
Splash
Getting personal with onboarding
Product Marketing Sales / Marketing Technology
Product-led growth
Citrix
Personalizing free trials from the very first login
Marketing Cloud Computing
Adoption
DonorDrive
Giving more to those who give back
Product Non-profit Services
Customer experience
PAR
Showcasing the full menu of product features
Customer Success Restaurant Management
Customer experience
Healthcare experience analytics provider
Maintaining user confidence through timely and tailored messaging
Product Healthcare
Customer experience
Sabienzia
Reducing complexity by demonstrating value
Product Contact Centers
Adoption
Nelnet
Conquering the learning curve, one guide at a time
Customer Success Financial Services
Product-led growth
GetAccept
Sweetening the pot with a little special(ist) attention
Product Sales / Marketing Technology
Product-led growth
Top Hat
Thinking outside the (marketing tool)box
Marketing EdTech
Product-led growth
SecurityScorecard
Skipping the (engineering) line to run faster
Product Cybersecurity
Adoption
CreatorIQ
Getting straight to the source
Product Sales / Marketing Technology
Adoption
Calabrio
Finding a way through the ignored inbox
Product Contact Centers
Adoption
MineralTree
Putting new features on the main stage
Product Financial Services
Adoption
Onapsis
Launching in beta to make the product better
Enablement Cybersecurity
Customer experience
Zorbit's Math
Creating messages with impact and moments of delight
Marketing EdTech
Customer experience
Bonfire
Sparking curiosity in a community-focused field
Product Government Services
Customer experience
Energage
Leveling up the onboarding experience
Customer Success Human Resources