2020 Agenda
Day One: Wednesday, September 16 11 am EDT/ 8 am PDT/ 16:00 BST
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11:35 am EDT
12:05 pm EDT
Break
12:15 pm EDT
12:55 pm EDT
Game Design for Business Software
Rahul Vohra, Founder & CEO, Superhuman
How Superhuman builds software like it's a game -- they obsess over how users will feel, not strictly what they want.
Day Two: Thursday, September 17 10:30 am EDT/ 7:30 am PDT/ 16:30 BST
10:30 am EDT
Tweaking the Recipe: How Blue Apron Adapted throughout a Changing Market
Linda Kozlowski, CEO, Blue Apron
In the wake of COVID-19, Blue Apron became one of the year's most storied brands. In this session, CEO Linda Kozlowski will share how an incredibly deep understanding of its customers helped the company navigate such uncertain times.
Linda Kozlowski
CEO
Blue Apron
Tweaking the Recipe: How Blue Apron Adapted throughout a Changing Market
View session page11:05 am EDT
Strengthen Your Product Core
Christine Itwaru, Director of Product Operations, Pendo
Brian Crofts, Chief Product Officer, Pendo
Christine Itwaru
Director of Product Operations
Pendo
Brian Crofts
Chief Product Officer
Pendo
Strengthen Your Product Core
View session page1:55 pm EDT
Fireside chat with Nina Krstic
Nina Krstic, Director and Producer, "The Last Dance"
Together with Pendo's Hillá Watkins, "The Last Dance" producer Nina Krstic will explore the parallels between making a film that moves an audience and building a product that inspires customers.
2:20 pm EDT
Closing concert: G. Love
G. Love
Close out Pendomonium with a private living room concert with G.Love.
On-demand breakout sessions
Choose your own adventure for this hour! Find what's relevant to you, and mix and match tracks. We've got 26 breakout options for you. Pendo best practices: foundational, Pendo best practices: deep dive, Product Engagement for SaaS, and Technical tracks are all 30 minutes, and quick hacks tracks are 15 minutes.
Pendo best practices: Foundational
30 min
8:00 am EDT
Mass Multi-App Rollout
Christian Baverstock, UX/UI Director, Advanced
Kellie Oxley, Sr. Product Owner, Advanced
Christian Baverstock
UX/UI Director
Advanced
Kellie Oxley
Sr. Product Owner
Advanced
Mass Multi-App Rollout
View session pageDig Into the Why – How Banzai Uses Pendo to Drive Product Decisions
Rachel Stanley, Director of Customer Adoption, Banzai
Andy Linteau, Chief Product Officer, Banzai
Rachel Stanley
Director of Customer Adoption
Banzai
Andy Linteau
Chief Product Officer
Banzai
Dig Into the Why – How Banzai Uses Pendo to Drive Product Decisions
View session page8:15 am EDT
6 Tips for using Pendo – Lessons learned from a Coursera PM
Jenny Wolochow, Sr. Product Manager, Coursera
Jenny Wolochow
Sr. Product Manager
Coursera
6 Tips for using Pendo – Lessons learned from a Coursera PM
View session page6 Tips for using Pendo – Lessons learned from a Coursera PM
Jenny Wolochow, Sr. Product Manager, Coursera
Jenny Wolochow
Sr. Product Manager
Coursera
6 Tips for using Pendo – Lessons learned from a Coursera PM
View session page8:30 am EDT
Time out!—how hitting pause helped us realize our new user onboarding had gone way overboard
Sydney Sundell, Product Marketing Manager, Guru
Priya Ranganath, Assoc. Product Manager, Guru
Rachel Campbell, Product Designer, Guru
Sydney Sundell
Product Marketing Manager
Guru
Priya Ranganath
Assoc. Product Manager
Guru
Rachel Campbell
Product Designer
Guru
Time out!—how hitting pause helped us realize our new user onboarding had gone way overboard
View session pageProduct Operations – building “non-features”
Christine Itwaru, Director of Product Operations, Pendo
Christine Itwaru
Director of Product Operations
Pendo
Product Operations – building “non-features”
View session pagePendo best practices: Deep dive
30 min
9:00 am EDT
Transitioning from Intuition to Data Driven
Andrina Kelly, Product Analytics & User Engagement, Jamf
Andrina Kelly
Product Analytics & User Engagement
Jamf
Transitioning from Intuition to Data Driven
View session pageJane Gerstner
Product Specialist
IHS Markit
Driving Growth through product adoption
View session page9:30 am EDT
Get Started with Mobile Guides: Key use cases to delight your users and improve app success
Keren Wexler, Director, Product Management, Pendo
Hannah Chaplin, Director, Pendo Feedback & Mobile, Pendo
Keren Wexler
Director, Product Management
Pendo
Hannah Chaplin
Director, Pendo Feedback & Mobile
Pendo
Get Started with Mobile Guides: Key use cases to delight your users and improve app success
View session pageUtilizing Pendo in an Enterprise Setting to Drive Adoption
Stephanie Monk, Sr. Manager, In-Product Marketing, Citrix
Allison Caldrone, In-Product Marketing Manager, Citrix
Rebecca Bungert, In-Product Marketing Manager, Citrix
Stephanie Monk
Sr. Manager, In-Product Marketing
Citrix
Allison Caldrone
In-Product Marketing Manager
Citrix
Rebecca Bungert
In-Product Marketing Manager
Citrix
Utilizing Pendo in an Enterprise Setting to Drive Adoption
View session page9:45 am EDT
How Partnering with Pendo Adopt Can Create $1M+ in New Pipeline
Gary Cottrell, VP, Product Marketing and Strategy, Xactly
Eric Boduch, Founder & GM of Pendo Adopt, Pendo
Gary Cottrell
VP, Product Marketing and Strategy
Xactly
Eric Boduch
Founder & GM of Pendo Adopt
Pendo
How Partnering with Pendo Adopt Can Create $1M+ in New Pipeline
View session pageBuilding a New Revenue Engine with Pendo Adopt
Michael Vasquez, Product Owner, Q2 Discover and Creative Services, Q2
Michael Vasquez
Product Owner, Q2 Discover and Creative Services
Q2
Building a New Revenue Engine with Pendo Adopt
View session page10:00 am EDT
Katie Babbili
Learning Advocate
Benchprep
Proven Online Learning Principles PMs Need to Know
View session pageProduct engagement for SaaS
30 min
10:05 am EDT
Nancy Wang
Head of AWS Backup
AWS
Top retention strategies for B2B infrastructure SaaS
View session pageFast-tracking Customer Onboarding using Pendo
Ryan Henley, Chief Customer Officer, Bandwidth
Carissa Matton, Manager, Customer Experience, Bandwidth
Ryan Henley
Chief Customer Officer
Bandwidth
Carissa Matton
Manager, Customer Experience
Bandwidth
Fast-tracking Customer Onboarding using Pendo
View session page10:15 am EDT
Digital Disruption Hits Product Management: A Taxonomy of Product Management Tools
Greg Coticchia, Executive Director, Academic Programs, Carnegie Mellon University
Brian Nejmeh, President, INSTEP, Inc
Greg Coticchia
Executive Director, Academic Programs
Carnegie Mellon University
Brian Nejmeh
President
INSTEP, Inc
Digital Disruption Hits Product Management: A Taxonomy of Product Management Tools
View session pageCharles Caldwell
VP of Product Management
Logi Analytics
Working a Multi-Product Roadmap
View session pageProduct engagement for non-SaaS
30 min
10:30 am EDT
Reimagining the Onapsis Platform with Pendo
Zach Zager, Product Manager, Onapsis
Donna Barbieri, Sr. Product Documentation Specialist, Onapsis
Maya Tal, Sr. User Experience Designer, Onapsis
Zach Zager
Product Manager
Onapsis
Donna Barbieri
Sr. Product Documentation Specialist
Onapsis
Maya Tal
Sr. User Experience Designer
Onapsis
Reimagining the Onapsis Platform with Pendo
View session pageHarrison Hersch
Sr. Product Manager
Quick Base
Pendo Analytics for Non-Traditional Platforms
View session pageTechnical
30 min
11:00 am EDT
Delivering Custom User Experiences at Scale with Clustering of Pendo’s User Behavioral Data
Shane Butler, Sr. Business Analyst, Product, AppFolio
Shane Butler
Sr. Business Analyst, Product
AppFolio
Delivering Custom User Experiences at Scale with Clustering of Pendo’s User Behavioral Data
View session pageQuick hacks
15 min
11:30 am EDT
Ready, Set, Test! A Framework for A/B Testing Guide Content
Alan Stephens, Program Manager - Product, Workhuman
Julie Sargent, Senior Product Director, Workhuman
Alan Stephens
Program Manager - Product
Workhuman
Julie Sargent
Senior Product Director
Workhuman
Ready, Set, Test! A Framework for A/B Testing Guide Content
View session pageSupercharged guide creation: Hacks for fast, customizable guides
Patrick Kovacich, Senior User Experience Designer, AppFolio
Patrick Kovacich
Senior User Experience Designer
AppFolio
Supercharged guide creation: Hacks for fast, customizable guides
View session page12:30 pm EDT
Will Hughes
Product Manager
Crunchbase
How to solicit in-product user feedback with Pendo
View session pageGive us the guides: How Elsevier uses permalinks to get users working and support users faster
Lisa Gervais, User Engagement Specialist, Authoring Platforms, Elsevier
Lisa Gervais
User Engagement Specialist, Authoring Platforms
Elsevier
Give us the guides: How Elsevier uses permalinks to get users working and support users faster
View session page1:00 pm EDT
Eva Li
Product Owner
Copperleaf Technologies
Ian Muirhead
Director Product Design
Copperleaf Technologies
How to get buy-in from Enterprise software stakeholders to invest in Pendo?
View session pageNancy Steele
Senior Director, Customer Experience
Invoca
Driving Action Using Automation
View session page1:30 pm EDT