THE CONFERENCE AGENDA

 

PENDO POWER USER BOOTCAMP - ADD-ON EXPERIENCE

Before Pendomonium opens, we're hosting a day of curated training, led by experts from our professional services team, for Pendo admins and power users that can take your Pendo knowledge to the next level. Training session schedule below.

9:00 am - 12:00 pm

Pendo Basics Training

302C

Pendo Training

9:00 am - 12:00 pm
Workshop #1: Understanding Users’ Unhappiness

302B

Pendo Training

9:00 am - 12:00 pm
Workshop #2: Advanced Guide Design and Testing

302A

Pendo Training

9:00 am - 12:00 pm
Workshop #3: Reporting That Matters

301B

Pendo Training

9:00 am - 12:00 pm
Workshop #4: Pendo—The Swiss Army Knife

301A

Pendo Training

9:00 am - 12:00 pm

12:00 pm - 1:00 pm

Lunch

1:00 pm - 4:00 pm

Pendo Basics Training

302C

Pendo Training

1:00 pm - 4:00 pm
Workshop #1: Understanding Users’ Unhappiness

302B

Pendo Training

1:00 pm - 4:00 pm
Workshop #2: Advanced Guide Design and Testing

302A

Pendo Training

1:00 pm - 4:00 pm
Workshop #3: Reporting That Matters

301B

Pendo Training

1:00 pm - 4:00 pm
Workshop #4: Pendo—The Swiss Army Knife

301A

Pendo Training

1:00 pm - 4:00 pm

6:00 pm - 10:30 pm

Party

Customer Awards/Welcome Reception

Event

6:00 pm - 10:30 pm

8:45 am - 10:15 am

General Sessions

Welcome General Session: Pendo CEO, Todd Olson

Ballroom A

Todd Olson
Pendo

8:45 am - 10:15 am

10:15 am - 10:30 am

Break

10:30 am - 11:15 am

General Sessions

Keynote, Dan Ariely: Free Beer!

Ballroom A

Dan Ariely
Center for Advanced Hindsight

10:30 am - 11:15 am

11:15 am - 11:30 am

Break

11:30 am - 12:15 pm

Pendo Best Practices

Proactive Onboarding: Driving Success w/ KPIs and Accountability

Ballroom A

Adam Siegel
CareCloud

11:30 am - 12:15 pm

Pendo Best Practices

The Creator’s Guide: How Procore Maintains Consistency w/ 130+ Pendo Creators

Breakout B

Amanda Bridge
Procore

11:30 am - 12:15 pm

Collaboration & Connection

Hacking Your Product Leader Career

Breakout C

Gibson Biddle
Netflix

11:30 am - 12:15 pm

Product Design & Execution

Discovery on Demand: Creating a Pipeline for Weekly User Research

Breakout D

Kristin Johnson
Broadcom
William Kammersell
Scaled Agile, Inc.

11:30 am - 12:15 pm

Product Strategy & Leadership

Customer Health Score: Lessons Learned and How to Roll Your Own

Breakout E

Travis Turney
Rapid7
Kalley Collette
Rapid7
Stephanie T. Blount
Rapid7

11:30 am - 12:15 pm

12:15 pm - 1:30 pm

Lunch

1:30 pm - 2:15 pm

Pendo Best Practices

Clear and Concise for the Win: Best Practices for Writing In-App Guide Copy

Ballroom A

Meghan Mahar
Decisiv

1:30 pm - 2:15 pm

Pendo Best Practices

Eureka! Continuous Discovery Practices for PMs and Product Designers

Breakout B

Jeremy Saenz
Kajabi

1:30 pm - 2:15 pm

Collaboration & Connection

A Cross-Functional Approach to Delivering an Awesome Customer Experience

Breakout C

Allison Caldrone
Citrix
Ryan Durbin
Citrix

1:30 pm - 2:15 pm

Product Design & Execution

How Product People Continue to Learn

Breakout D

Greg Coticchia
Carnegie Mellon University

1:30 pm - 2:15 pm

Product Strategy & Leadership

Product-led Growth: How to Build a SaaS Company in the End-User Era

Breakout E

Blake Bartlett
OpenView Partners

1:30 pm - 2:15 pm

2:15 pm - 2:30 pm

Break

2:30 pm - 3:15 pm

Pendo Best Practices

Now Trending: How to Better Serve Your Customers by Identifying Usage Trends

Ballroom A

Thomas Mella
FourKites

2:30 pm - 3:15 pm

Pendo Best Practices

An Instructional Designer’s Guide to Scaling Onboarding

Breakout B

Joe Vassallo
Schoology
Nicki Shackleford Bush
Schoology

2:30 pm - 3:15 pm

Collaboration & Connection

The NPS Debate

Breakout C

Michelle Sung
SecurityScorecard

2:30 pm - 3:15 pm

Product Design & Execution

Reviews: Purpose, Process, and Payoff

Breakout D

Marty Duffy
G2

2:30 pm - 3:15 pm

Product Strategy & Leadership

8 Tips for Effective Win-Loss Analysis

Breakout E

Andrew Peterson
Clozd
Spencer Dent
Clozd

2:30 pm - 3:15 pm

3:15 pm - 3:30 pm

Break

3:30 pm - 4:15 pm

Pendo Best Practices

#Squadgoals: Using Pendo Goals to Reinforce Great Team Habits

Ballroom A

Ryan McCutcheon
Procurify

3:30 pm - 4:15 pm

Pendo Best Practices

Now What Did I Call That Guide? Naming Conventions for Pendo Elements

Breakout B

Leo Frishberg
Home Depot Quote Center

3:30 pm - 4:15 pm

Collaboration & Connection

From Adoption to Advocacy: How Marketo Created a Virtuous Cycle w/ Pendo & User Reviews

Breakout C

Vinay Bhagat
TrustRadius
Janet Dulsky
Adobe

3:30 pm - 4:15 pm

Product Design & Execution

Maybe We Should Be Problem Managers

Breakout D

Steve Johnson
VP of Products

3:30 pm - 4:15 pm

Product Strategy & Leadership

How Leaders Build Diverse Teams

Breakout E

Jodi McDermott
Dude Solutions

3:30 pm - 4:15 pm

4:15 pm - 4:30 pm

Break

4:30 pm - 5:15 pm

General Sessions

Closing Session: April Dunford

Ballroom A

April Dunford
Ambient Strategy

4:30 pm - 5:15 pm

6:00 pm - 11:00 pm

Party

Pendomonium Official Party

Event

6:00 pm - 11:00 pm

8:45 am - 10:15 am

General Sessions

General Session: Brian Crofts, Chief Product Officer

Ballroom A

Brian Crofts
Pendo

8:45 am - 10:15 am

10:15 am - 10:30 am

Break

10:30 am - 11:15 am

General Sessions

General Session: Keynote, Vivian Howard

Ballroom A

Vivian Howard
Chef and the Farmer

10:30 am - 11:15 am

11:15 am - 11:30 am

Break

11:30 am - 12:15 pm

Pendo Best Practices

The Success Triad: How People, Technology and Partners Come Together to Drive Success at Scale

Ballroom A

Ashley McIlwain
Essity
Michael Harnum
ESG
Shreesha Ramdas
Medallia

11:30 am - 12:15 pm

Pendo Best Practices

The Evolution of Nurture: Connecting With Customers Across Channels

Breakout B

Katie Pedroza
Adobe
Conner Hatfield
Adobe

11:30 am - 12:15 pm

Collaboration & Connection

Feature Goals and Dashboards: Engage Your Stakeholder Teams

Breakout C

Darek Ciszek
Illuminate Education

11:30 am - 12:15 pm

Product Design & Execution

The UX Connection

Breakout D

Amanda Varney
Xenial

11:30 am - 12:15 pm

Product Strategy & Leadership

Habits of High Performing Product Teams

Breakout E

Victoria Lawson
CarMax

11:30 am - 12:15 pm

12:15 pm - 1:30 pm

Lunch

1:30 pm - 2:15 pm

Pendo Best Practices

15 Creative Ways to Get the Most Out of Pendo Guides

Ballroom A

Jeffrey Jensen
Foreup

1:30 pm - 2:15 pm

Pendo Best Practices

From 0-1: How We Used Pendo to Build CS from Scratch

Breakout B

Evan Balbona
Prism.fm

1:30 pm - 2:15 pm

Collaboration & Connection

Realizing Success Amidst Complex Deployments and Multiple Teams

Breakout C

Brian Severski
Infor

1:30 pm - 2:15 pm

Product Design & Execution

Roadmap Poison: What’s Getting In Your Way?

Breakout D

Hannah Chaplin
Pendo

1:30 pm - 2:15 pm

Product Strategy & Leadership

How to Structure Product Teams for Maximum Success

Breakout E

Justin Dilley
FullStory

1:30 pm - 2:15 pm

2:15 pm - 2:30 pm

Break

2:30 pm - 3:15 pm

Pendo Best Practices

Scaling Customer Success with Pendo

Ballroom A

Shaun VanWeelden
Engagio
Sarah Straus
Pendo

2:30 pm - 3:15 pm

Pendo Best Practices

Segment Your Way to Enlightenment

Breakout B

Gregg Sporar
ShippingEasy

2:30 pm - 3:15 pm

Collaboration & Connection

How to Build a Product-Led Customer Team

Breakout C

Jennifer Dearman
Pendo
Joel Knight
WP Engine

2:30 pm - 3:15 pm

Product Design & Execution

Using Experimentation to Deliver Value at Supersonic Speeds

Breakout D

Dean Peters
Citrix

2:30 pm - 3:15 pm

Product Strategy & Leadership

Coming Soon

Breakout E

2:30 pm - 3:15 pm

3:15 pm - 3:30 pm

Break

3:30 pm - 4:15 pm

Pendo Best Practices

Customer Engagement at Scale

Ballroom A

Taylor Dodds
OpenTable

3:30 pm - 4:15 pm

Pendo Best Practices

Utilizing Pendo to Drive Product Innovation and Improve Patient Outcomes

Breakout B

Christopher Young
Force Therapeutics

3:30 pm - 4:15 pm

Collaboration & Connection

Coalescing Around the User

Breakout C

Travis Berryhill
Khoros

3:30 pm - 4:15 pm

Product Design & Execution

Troikas: The Three-Sided Brain of Product Development

Breakout D

Christian Idiodi
Merrill Corp

3:30 pm - 4:15 pm

Product Strategy & Leadership

Product Operations: Building a Tactical Team Within Product Management

Breakout E

Shelly La Rock
NAVEX Global

3:30 pm - 4:15 pm

4:15 pm - 4:30 pm

Break

4:30 pm - 5:15 pm

General Sessions

A Product/Engineering Fireside Chat with Pendo CPO Brian Crofts

Ballroom A

Brian Crofts
Pendo
Elias Torres
Drift
Ben Galbraith
Segment

4:30 pm - 5:15 pm
 

Executive Track - Tuesday, September 10th from 1 - 4 pm

Half-day track designed for executives & leaders dedicated to driving digital transformation and organizational strategy through product innovation.

1:00 pm - 2:00 pm

Executive Session with Dan Olsen

Dan Olsen
The Lean Product Playbook

1:00 pm - 2:00 pm

2:00 pm - 3:00 pm

Strategy for Digital Transformation

Bob Zurek
LabCorp

2:00 pm - 3:00 pm

3:00 pm - 4:00 pm

Product-led Growth: How to Build a SaaS Company in the End-User Era

Blake Bartlett
OpenView Partners

3:00 pm - 4:00 pm

4:00 pm - 5:00 pm

Vision for Product Led Transformation

Todd Olson
Pendo

4:00 pm - 5:00 pm
 

Capitalize on everything you will learn at Pendomonium by giving your team the gift of an off-site day focused on intentional action without distraction. Spend the day after Pendomonium in a private meeting space with catered breakfast and lunch, 1-on-1 time with a customer success manager, executive meet and greet and a half day to regroup before office life gets in the way. It's the perfect way to build a team strategy for implementing the lessons from Pendomonium.

9:30 am - 10:00 am

Breakfast

10:00 am - 11:00 am

Objective Planning

10:00 am - 11:00 am

Team planning workshop

10:00 am - 11:00 am

12:30 pm - 1:00 pm

Lunch

-

Pendo Executive Farewell Toast