2020 Agenda


Day One: Wednesday, September 16

11:00 am

Opening Keynote: Rewriting the Playbook

Todd Olson, CEO and Co-Founder, Pendo

11:35 am

1-on-1 With Kareem Abdul Jabbar

Pendo CEO Todd Olson will talk to the inimitable Kareem Abdul-Jabbar about personal growth and professional reinvention in this casual one-on-one conversation.

12:05 pm

Rewriting your Product Vision

Brian Crofts, Chief Product Officer, Pendo

12:35 pm

Game Design for Business Software

Rahul Vohra, Founder & CEO, Superhuman

How Superhuman builds software like it's a game -- they obsess over how users will feel, not strictly what they want.


Day Two: Thursday, September 17

10:30 am

Tweaking the Recipe: How Blue Apron Adapted throughout a Changing Market

Linda Kozlowski, CEO, Blue Apron

In the wake of COVID-19, Blue Apron became one of the year's most storied brands. In this session, CEO Linda Kozlowski will share how an incredibly deep understanding of its customers helped the company navigate such uncertain times.

11:05 am

11:35 am

12:35 pm

12:55 pm

1:55 pm

Fireside chat with Nina Krstic

Together with Pendo's Hillá Watkins, "The Last Dance" producer Nina Krstic will explore the parallels between making a film that moves an audience and building a product that inspires customers.


On-demand breakout sessions

Choose your own adventure for this hour! Find what's relevant to you, and mix and match tracks. We've got 26 breakout options for you. Pendo best practices: foundational, Pendo best practices: deep dive, Product Engagement for SaaS, and Technical tracks are all 30 minutes, and quick hacks tracks are 15 minutes.

Pendo best practices: Foundational

30 min

8:00 am

Mass Multi-App Rollout

Christian Baverstock, UX/UI Director, Advanced
Kellie Oxley, Sr. Product Owner, Advanced

Dig Into the Why – How Banzai Uses Pendo to Drive Product Decisions

Rachel Stanley, Director of Customer Adoption, Banzai
Andy Linteau, Chief Product Officer, Banzai

6 Tips for using Pendo – Lessons learned from a Coursera PM

Jenny Wolochow, Sr. Product Manager, Coursera

8:30 am

More isn’t more—how we realized our new user onboarding had gone overboard

Sydney Sundell, Product Marketing Manager, Guru
Priya Ranganath, Assoc. Product Manager, Guru
Rachel Campbell, Product Designer, Guru

Product Operations – building “non-features” necessary to empower and align.

Christine Itwaru, Director of Product Operations, Pendo

Pendo best practices: Deep dive

30 min

9:00 am

Transitioning from Intuition to Data Driven

Andrina Kelly, Product Analytics & User Engagement, Jamf

Get Started with Mobile Guides – Key Use Cases to Try

Keren Wexler, Director, Product Management, Pendo

9:30 am

Dedicating a team to manage guides in an Enterprise setting

Stephanie Monk, Sr. Manager, In-Product Marketing, Citrix
Allison Caldrone, In-Product Marketing Manager, Citrix
Rebecca Bungert, In-Product Marketing Manager, Citrix

Freemium – How We Built This

Jon Pappas, Director of Product, Pendo

How Q2 Uses Adopt to Enhance the User Journey

Michael Vasquez, Product Owner, Q2 Discover and Creative Services, Q2

Product engagement for SaaS

30 min

10:00 am

Refining Your B2B / Enterprise Retention Strategy

Nancy Wang, Head of AWS Backup, AWS

Fast-tracking Customer Onboarding using Pendo

Ryan Henley, Chief Customer Officer, Bandwidth
Carissa Matton, Manager, Customer Experience, Bandwidth

Digital Disruption Hits Product Management: A Taxonomy of Product Management Tools

Greg Coticchia, Executive Director, Academic Programs, Carnegie Mellon University
Brian Nejmeh, President, INSTEP, Inc

Product engagement for non-SaaS

30 min

10:30 am

Reimagining the Onapsis Platform with Pendo

Zach Zager, Product Manager, Onapsis
Donna Barbieri, Sr. Product Documentation Specialist, Onapsis
Maya Tal, Sr. User Experience Designer, Onapsis

Pendo Analytics for Non-Traditional Platforms

Harrison Hersch, Sr. Product Manager, Quick Base


30 min

11:00 am

The Pendo Backbone

Alex Bunkers, Director Customer Success, Tekmetric

Quick hacks

15 min

11:30 am

Ready, Set, Test! A Framework for A/B Testing Guide Content

Alan Stephens, Program Manager - Product, Workhuman
Julie Sargent, Senior Product Director, Workhuman

Gonzo Guide Templates: Hacks to speed guide creation while still allowing customization

Patrick Kovacich, Senior User Experience Designer, AppFolio

12:30 pm

How to solicit in-product user feedback with Pendo

Will Hughes, Product Manager, Crunchbase

Give us the guides: How Elsevier uses permalinks to get users working and support users faster

Lisa Gervais, User Engagement Specialist, Authoring Platforms, Elsevier

1:00 pm

How to get buy-in from Enterprise software stakeholders to invest in Pendo?

Eva Li, Product Owner, Copperleaf Technologies
Ian Muirhead, Director Product Design, Copperleaf Technologies

Driving Action Using Automation

Nancy Steele, Senior Director, Customer Experience, Invoca
Soyoung Ham, Sr Customer Experience Operations Manager, Invoca

1:30 pm

Launching a feature with Pendo

Emily Dunn, Sr. Sales Engineer, Pendo