Selecting the right HR system is the easy part. Getting employees to actually use it—consistently, without a flood of support tickets—is where most implementations quietly fall apart.

That's the problem we're partnering with Udder to solve.

Two different strengths, one shared goal

Udder specializes in HR technology consulting—not just the selection and configuration side, but the hands-on work of process design, data, testing, and adoption. Their consultants bring deep functional experience across HRIS, Talent Acquisition, and Payroll and Finance platforms, built from real-world delivery.

What Pendo brings to the table is visibility. Our platform shows, in granular detail, how people actually engage with the tools they've been given.

Product analytics reveal exactly where users get stuck or drop off. In-app guidance, with tooltips, walkthroughs, and onboarding checklists, helps teams fix those friction points directly inside the application, without waiting on engineering or hoping someone reads the training doc.

Together, Pendo and Udder give HR teams something they've rarely had: real-time insight into how a new system is landing with employees, and the tools to guide people through it in the moment, not months later, after the support tickets pile up.

What this looks like in practice

Picture a common scenario: a company rolls out a new HR self-service portal for leave requests. Without usage data, HR is flying blind—fielding tickets with no clear sense of where the friction actually is.

With Pendo layered in, that changes fast.

You can see that a large share of users are abandoning the process at a specific step, add a tooltip to clarify the sticking point, and measure whether completion rates improve. That feedback loop used to rely on guesswork or complaints that surfaced months after the fact. Now it happens in near real time—and shapes how future phases of the implementation get built.

Why this partnership matters now

HR leaders are under constant pressure to modernize their technology and prove measurable value across the employee lifecycle. But too many organizations treat adoption as an afterthought—something to address after go-live, when the budget is spent, and the consultants have moved on.

That approach doesn't work. The gap between "system is live" and "system is delivering value" is exactly where this partnership lives.

Ready to close the gap?

We're excited to partner with Udder to help those in the HR space deliver real solutions. Whether you're planning a new HRIS implementation or already live and wondering why adoption hasn't landed the way you expected, Udder and Pendo can help.