Agenda

The agenda for Pendomonium 2023 is now live! All times below are in EST.

Tracks

Track 1:

Lead in product

Learn the skills needed to lead successful teams, the traits that will help next-gen product people excel in their careers, and the tools to get better at the work you do every day.

Track 2:

Build for a digital-first world

See how product helps drives digital transformation, explore product-led tactics to improve your digital experiences, and learn how to effectively manage change at scale.

Track 3:

Accelerate your Pendo initiatives

Deepen your Pendo skills, hear success stories, learn new ways to use Pendo in your organization, and get a closer look at what’s new and coming soon in our platform.

Track 4:

Drive workplace efficiency

Explore strategies for improving internal processes and workflows, driving adoption of employee-facing tools, and maximizing the value of your technology investments.

Track 5:

Prove product value

Find out how to use product data to make better business decisions, build stronger business cases for product investments and initiatives, and tell clearer value stories.

Tuesday 10/17

10:00 am – 5:00 pm

Full-day training courses (optional)

Optional Training

Pendo Essentials Certification Course

(Capacity: 60)

Optional Training

Pendo Admin

(Capacity: 30)

Optional Training

Mind the Product Training Course

(Capacity: 24)

Optional Training

Designing Your Launch – 2-hour

(Capacity: 20)

Wednesday 10/18

8:00 am – 10:00 am

Registration and Networking

10:00 am – 11:30 am

Opening keynote | Entering the age of intelligence

Todd Olson, CEO and Co-Founder, Pendo

Trisha Price, Chief Product Officer, Pendo

Brian Walsh, GM, Core Products and Platform, Pendo

11:30 am – 1:00 pm

Lunch

1:00 pm – 1:45 pm

Track 1: Lead in product

Stakeholders as students: Product management tips from a teacher

Suki Singh, Product Manager, Wiley

Track 2: Build for a digital-first world

Enabling the product-led motion, at scale

Brandon Runkel, Senior Marketing Operations Program Manager, N-able

Track 3: Accelerate your Pendo initiatives

Using Pendo to determine your product’s direction

Connor Kamp, Director, Advisor Solutions, Nasdaq Dorsey Wright

Track 5: Prove product value

Consumption-driven product planning: Using product analytics and user behavior to inform investment decisions

Jared Howell, Product Line Manager, VMware Aria Cost Powered by CloudHealth

1:45 pm – 2:00 pm

Movement break

2:00 pm – 2:45 pm

Track 1: Lead in product

Cultivating empowered and data-informed product teams

Pawana Burlakoti, Head of Product, Global Intelligence and Analytics, S&P Global

Track 2: Build for a digital-first world

From brick and mortar to software: Accelerating digital transformation in a traditional business

Jesse Erdal, Director of Product Management, Merchandising Solutions, The Home Depot

Track 3: Accelerate your Pendo initiatives

Seeing is believing: The power of Session Replay for product teams

Kruti Carsane, Lead Product Manager, Pendo

Track 5: Prove product value

Empowering data-informed decisions across the enterprise: How to integrate Pendo data into your BI tools

Andrew Chan, Director of Product Management, S&P Global

Joseph Holub, Director of Client Services, S&P Global

2:45 pm – 3:00 pm

Movement break

3:00 pm – 3:45 pm

Track 1: Lead in product

A Hitchhiker’s Guide to Product Advocacy

Robert Slaughter, Product Manager, Morgan Stanley

Track 2: Build for a digital-first world

Building a digital customer experience, guided by user insight

Colleen Knuff, Vice President, Product Management, Wolters Kluwer

Mustafa Kamal, Lead Technology Product Manager, Wolters Kluwer

Track 3: Accelerate your Pendo initiatives

How to take Discovery from an art to a science with Pendo

Niamh Jones, Senior Growth Product Manager, Pendo

Steve Cheshire, Senior Product Manager, Pendo

David Flowers, Product Designer, Pendo

Track 5: Prove product value

Overcoming the “DRIP” factor: Data rich, information poor

Travis Brown, Product Manager, Q2

Ryan Dobson, Senior Product Owner, Q2

3:45 pm – 4:00 pm

Movement break

4:00 pm – 4:45 pm

Track 1: Lead in product

Leading laterally: Actionable steps to become a stronger product leader

Christina Bourne, Director of Product, Growth, CallRail

Track 2: Build for a digital-first world

Going viral: Product-led principles to drive product virality and growth

Nichole Mace, Vice President, Product Growth, Pendo

Tyson Brown, Senior Product Leader of Growth and Activation, Calendly

Track 3: Accelerate your Pendo initiatives

How FactSet scaled Pendo across 30+ applications

Dale Caffull, Principal Software Architect, FactSet

Rachel Lu, Senior Product Analytics Manager, FactSet

Track 5: Prove product value

Customer panel | Outputs to outcomes: How three organizations built data-driven, value-focused product orgs

Sasha Morris, Director, Product Management, Relias

Joey Marchy, Product Manager, SS&C Advent

Rick Kadlac, Senior Manager, Product Analytics, WEX Inc.

Kat Noreen, Senior Enterprise Strategy Lead, Pendo

4:45 pm – 5:00 pm

Movement break

5:00 pm – 5:45 pm

Keynote: A fireside chat with Fraser Kelton

Fraser Kelton, VC, Spark Capital (Former Head of Product at OpenAI)

5:45 pm – 7:30 pm

Welcome reception

Thursday 10/19

8:30 am – 9:00 am

Breakfast and networking

9:45 am – 10:00 am

Movement break

10:00 am – 10:45 am

Track 2: Build for a digital-first world

Using Pendo In-app Guides to reduce dev dependencies and drive ROI

Jonathon Wilson, Senior R&D Software Systems Analyst, Medidata Solutions

Track 3: Accelerate your Pendo initiatives

Supercharging product innovation with generative AI: Building better products, faster

Dr. Ali Arsanjani, Director of Cloud Partner Engineering, Google Cloud

Track 4: Drive workplace efficiency

The future of work: How Pendo uses Pendo to elevate the employee experience, improve productivity via automation, and drive delight in an increasingly digital workplace

Kelli Dragovich, Former Chief People Officer & Industry Expert, Adopt, Pendo

Chad Holdorf, Vice President of Product, Adopt, Pendo

Frank Kyler, Vice President, Total Rewards & People Operations, Pendo

Track 5: Prove product value

Product analytics: Lessons on data intelligence

Dmytro Protsyk, Principal Product Operations Manager, Growth, Collibra

10:45 am – 11:00 am

Movement break

11:00 am – 11:45 am

Track 2: Build for a digital-first world

Engagement at any scale: How U.S. Bank uses Pendo to create better digital experiences for consumers and small businesses

Robert Sprogis, Senior Vice President, Head of Online Banking Digital Experience, U.S. Bank

Sara Bochino, Vice President, Customer Success, U.S. Bank

Track 3: Accelerate your Pendo initiatives

How to use Pendo In-app Guides to prompt action and improve digital engagement

Sara Almekinder, Manager of Digital Engagement, Paylocity

Devon Ruh, Digital Engagement Specialist, Paylocity

Track 4: Drive workplace efficiency

Digital Adoption Center of Excellence: What it is, why you need one, and how to get started

Cheryl Coleman, Senior Manager, Digital Adoption and Robotic Process Automation (RPA), Red Hat

Track 5: Prove product value

How to revolutionize your product development process and build breakaway products with customer feedback

Jay Brewer, Senior Vice President, Digital Product Design, Houghton Mifflin Harcourt

Zhuldyz Alimbek, UX Researcher, Houghton Mifflin Harcourt

11:45 am – 1:30 pm

Lunch

1:30 pm – 2:15 pm

2:15 pm – 2:30 pm

Movement break

2:30 pm – 3:15 pm

Track 2: Build for a digital-first world

Selling the value of data: Going from chips and salsa to the full menu

Alex Hord, Director of Experience Insights and Design, Dell Technologies

Track 3: Accelerate your Pendo initiatives

Creating a scalable research insights engine through Pendo engagement

Linda Massie, Distinguished Designer, Medtronic

Roz Johnson, Principal User Experience Researcher, Medtronic

Track 4: Drive workplace efficiency

Using behavior insights to prioritize product efforts and improve internal tools

Will Culbertson, Director, Data Analytics, Fidelity

Track 5: Prove product value

The power of Pendo: Driving business outcomes using core Pendo features

Vaclav Nemecek, Product Manager, Broadcom

Matthew Gorbsky, Product Manager, Broadcom

3:15 pm – 3:30 pm

Movement break

3:30 pm – 4:15 pm

Track 2: Build for a digital-first world

A Pendo balancing act: Delivering an extraordinary experience without creating a circus

Liz Feller, Manager, Design Systems & Analytics, Nelnet

Sarah Allard, In-App Help Administrator, Nelnet

Track 3: Accelerate your Pendo initiatives

Inspiration to innovation: Why PMs are the key to AI success

Dr. Inbal Budowski-Tal, Senior Director, Machine Learning, Pendo

Track 4: Drive workplace efficiency

From insights to impact: Transforming enterprise technology with product analytics

Steven Washington, Senior Product Manager, Zillow

Track 5: Prove product value

Quick BIG wins with basic Pendo features

Jason Mathews, Product Manager, Heartland School Solutions (a Global Payments company)

Grace Geary, Director, Product Management, Heartland School Solutions (a Global Payments company)

Troy Jones, Senior Product Manager, Heartland School Solutions (a Global Payments company)

4:15 pm – 5:00 pm

Community networking break

5:00 pm – 5:45 pm

Keynote: How small tweaks lead to breakaway experiences

Christina Tosi, Chef and Founder, Milk Bar

5:45 pm – 10:00 pm

Pendopalooza: Pendomonium closing bash