Agenda

4 stages. 30+ sessions. Tons and tons to learn and discover. The Pendomonium 2022 agenda is now live. All times below are in ET.

Optional training Monday, 9/12 Day 1 Tuesday, 9/13 Day 2 Wednesday, 9/14

Agenda

Monday, 9/12

8:00 am – 9:00 am

Registration opens for training courses

9:00 am – 5:00 pm

Optional Training

Pendo Essentials Certification Course

(Capacity: 50)

Optional Training

Pendo Admin Certification Course

(Capacity: 25)

Optional Training

Mind the Product Training Course

(Capacity: 24)

Tuesday, 9/13

9:00 am

Registration opens

9:00 am – 11:00 am

11:00 am – 12:30 pm

Keynote: Winning the future with product

Todd Olson, CEO and Founder, Pendo

Trisha Price, Chief Product Officer, Pendo

Erik Troan, Chief Technology Officer, Pendo

Mark Mitchell, Chief Product Officer, Morgan Stanley at Work

Teresa Lamantia, Sr. Vice President Operational Transformation and Performance, IQVIA

12:30 pm – 1:30 pm

2:00 pm – 2:30 pm

Product-led deep dives: Companies that are changing the game

Christine Itwaru, Senior Director of Product Ops, Pendo

Roxanne Bullard, Director of Product Operations, Truckstop.com

Christina Bourne, Lead Product Manager, CallRail

2:45 pm – 3:15 pm

Unlock Efficiency Track Kennedy

Welcome to the era of efficiency: How product-led companies do more with less

Darren Long, SVP, Advisor Tools, Nasdaq Dorsey Wright

Marcus Andrews, Director of Product Marketing, Pendo

Decide with Data Track Meymandi

Measuring the efficiency and effectiveness of your digital workplace

Hannah Whiteside, Senior Product Marketing Manager, Pendo

Josh Rainer, Senior Product Manager, Pendo

Delight Users Track Memorial Hall

How Rocket Central leveraged Pendo to increase speed to action in a changing market

Liju George, Senior Market Researcher, Rocket Central

Drive Adoption Track Fletcher

Driving adoption and better experiences for Q2 innovations

Travis Brown, Product Manager, Q2 Software

April Thomas, Director of Product, Q2

3:30 pm – 4:00 pm

Unlock Efficiency Track Kennedy

Mitigate SaaS sprawl: How right-sizing your digital workplace can “spark joy”

Chad Holdorf, VP of Product, Adopt, Pendo

Jonathan Ortiz, Senior Strategy Consultant, Pendo

Decide with Data Track Meymandi

How to “wow” internal leaders and decision makers with better product metrics

Stephanie Tanzar, Senior Director of Product Management, Pendo

Daniel Galenkamp, Vice President, Product and Development, CoStar

Delight Users Track Memorial Hall

How iRobot uses proactive product messaging to partner with users in every step of their journey

Mary Ward, Senior Digital Product Manager, iRobot

Drive Adoption Track Fletcher

A product-led approach to product-market fit

Sudhee Chilappagari, Vice President, Battery Ventures

4:00 pm – 4:30 pm

4:30 pm – 5:30 pm

Luminary Keynote: The cosmos and creativity—A look into the future at 3 different levels

Dr. Michio Kaku, Theoretical Physicist and Futurist

Sophia Chang, Legendary Music Director, Manager, and Author

Sam Rad, Entrepreneur and Author

Wednesday, 9/14

8:30 am – 9:00 am

9:00 am – 10:00 am

Keynote: Building responsible products—Why intent matters more than ever

Andy Vitale, Executive Vice President of Design, Rocket Companies

10:00 am – 10:30 am

Break

11:30 am – 12:00 pm

Unlock Efficiency Track Kennedy

Optimize product planning and communication with roadmaps

Uxia Fernández Rodríguez, Product Manager, Pendo

Hannah Chaplin, Product Marketing Principal, Pendo

Decide with Data Track Meymandi

How business technology leaders are creating the ideal post-pandemic digital workplace

Bryce Elliott, CIO, Truist Financial

Rob Buhrman, Technology Transformation Principal, Grant Thornton

Enrique Jenkins, Vice President, Business Technology, Pendo

Bryan Carey (Moderator), Vice President of U.S. Instruction, Prosci

Delight Users Track Memorial Hall

Guide Orchestration: New tools to build a harmonious guide experience for users

Keren Wexler, Senior Director of Product, Pendo

Eric Miller, Digital Adoption Product Manager, Tridiuum

Glenda Araya, Senior Product Designer, Imagine Learning

Drive Adoption Track Fletcher

How marketing teams can increase and optimize in-app guide engagement

Lucile Vea, Group Manager, Engagement Marketing, Zendesk

12:00 pm – 1:00 pm

1:00 pm – 1:30 pm

Unlock Efficiency Track Kennedy

Product Ops: Fueling efficiency in the product organization and beyond

Christine Itwaru, Senior Director of Product Ops, Pendo

Ellie O’Connor, Associate Director, UX & VOC, S&P Global

Robert Stepowany, Senior Product Manager, Covetrus

Decide with Data Track Meymandi

Introducing NPS insights: Use machine learning to cut through the noise

Inbal Budowski-Tal, Senior Director of Machine Learning, Pendo

Courtney Haindel, Product Marketing Manager, FACTS

Delight Users Track Memorial Hall

From good to great: How small touches can significantly improve the customer experience

Liz Feller, Manager, Online Help Technology and Analytics, Nelnet Business Services

Drive Adoption Track Fletcher

Using Pendo to build and scale user research programs

Itai Kranz, Head of User Experience, Sumo Logic

1:45 pm – 2:15 pm

Unlock Efficiency Track Kennedy

Zero to one: Creating a new product line from the ground up

Sameer Mehta, VP Product Management, Citrix

Stephanie Monk, Director, Customer Marketing, Citrix

Decide with Data Track Meymandi

Build a product analytics dashboard that inspires curiosity and discovery

Stephanie Tanzar, Senior Director of Product Management, Pendo

Dave Shay, Director of Customer Insights, Foreground

Delight Users Track Memorial Hall

How Okta uses Pendo Feedback to gather customer product requests through online community

Veronica Jowers, Director of Customer Community and Online Support, Okta

Alejandra Galindo, Online Customer Experience and Adoption Manager, Okta

Leila Dunning, Senior Community Programs Manager, Okta

Drive Adoption Track Fletcher

Cross-app everywhere: Why your tech portfolio is more than the sum of its parts

Alejandro Dao, Product Manager, Pendo

Tiffany Kitchen, Senior Product Manager, Pendo

Brian Greenbaum, Lead Product Designer, Pendo

2:30 pm – 3:00 pm

Unlock Efficiency Track Kennedy

Product-led customer success at scale

Erica Akroyd, Sr. Manager, Scale Customer Success, Pendo

Ryan Philpott, Scale Customer Success Program Manager, Pendo

Decide with Data Track Meymandi

How Fidelity uses product analytics to enrich client engagements and drive retention

Cora Hilgert, Product Operations Manager, Fidelity Clearing Canada

Delight Users Track Memorial Hall

How product and CX teams at Thomson Reuters partnered to scale NPS outreach and improve scores with Pendo

Ravi Vellanki, Director of Product Analytics, Thomson Reuters

Cory Anderson, Senior Manager of Product Insights–Legal Tech, Thomson Reuters

Spike Hains, Senior Architect of Analytics Enablement, Thomson Reuters

Drive Adoption Track Fletcher

Proactive customer lifecycle guidance: The evolution of the nurture strategy

Conner Hatfield, Adoption & Retention Marketing Manager, Adobe

4:15 pm – 4:45 pm

Unlock Efficiency Track Kennedy

Verint’s journey using Pendo for enterprise-wide customer success

Paul Whelan, Director, Customer Success Operations, Verint

Anne-Marie Bitman, Customer Success Leader, Verint

Decide with Data Track Meymandi

Using the improved Data Explorer to answer important questions about your product data

Derek Duoba, Senior Product Manager, Pendo

Andrew Hackman, Senior UX Researcher, Billtrust

Delight Users Track Memorial Hall

Create unique learning experiences using Pendo guides

Mary Kidd, Systems Manager, Customer Operations, Alarm.com

Evan Thomas, Systems Operations Specialist, Alarm.com

Drive Adoption Track Fletcher

Experimentation: Inspire every part of your business to test and iterate using Pendo

Thu Young, Data Scientist, Pendo

Jonathan Rice, Senior Data Analyst, Pendo

5:00 pm – 5:30 pm

Unlock Efficiency Track Kennedy

Governance strategies to wrangle your Pendo guides

Jacob Mecham, UX Designer and Pendo Manager, AdvancedMD

Decide with Data Track Meymandi

Transforming your product through challenges: How Morgan Stanley used a hackathon for implementation

Liz Chudleigh, Data Analyst and Product Owner, Morgan Stanley at Work

Taylor Bugo, Product Manager, Morgan Stanley

Delight Users Track Memorial Hall

How to accelerate the path to “a-ha” moments and help customers achieve value faster with in-app onboarding

Adam Teece, Content Advisor, Boomi

Brian Utz, Director of Product Management, Sopheon

Drive Adoption Track Fletcher

Pendo on Pendo for product-led growth

Nichole Mace, VP of Product Growth, Pendo

Danielle Satterwhite, Senior Growth Marketing Manager, Pendo

Sneha Raghavan, Director of Product and Success Analytics, Pendo

5:30 pm – 7:00 pm

Cocktails & networking

7:00 pm – 8:00 pm

FLS+

8:00 pm – 10:00 pm

Pendopalooza

Pendomonium 2022 poster