Agenda

4 stages. 30+ sessions. Tons and tons to learn and discover. The Pendomonium 2022 agenda is now live. All times below are in ET.

Optional training Monday, 9/12 Day 1 Tuesday, 9/13 Day 2 Wednesday, 9/14

Agenda

Monday, 9/12

8:00 am – 9:00 am

Registration opens for training courses

9:00 am – 5:00 pm

Optional Training

Pendo Essentials Certification Course

(Capacity: 50)

Optional Training

Pendo Admin Certification Course

(Capacity: 25)

Optional Training

Mind the Product Training Course

(Capacity: 24)

Tuesday, 9/13

9:00 am

Registration opens

9:00 am – 11:00 am

11:00 am – 12:30 pm

Keynote: Winning the future with product

Todd Olson, CEO and Founder, Pendo

Trisha Price, Chief Product Officer, Pendo

Erik Troan, Chief Technology Officer, Pendo

12:30 pm – 1:15 pm

2:30 pm – 3:00 pm

Unlock Efficiency Track

Welcome to the era of efficiency: How product-led companies do more with less

Connor Kamp, Director, Advisor Solutions, Nasdaq Dorsey Wright

Marcus Andrews, Director of Product Marketing, Pendo

Decide with Data Track

Measuring the efficiency and effectiveness of your digital workplace

Hannah Whiteside, Senior Product Marketing Manager, Pendo

Josh Rainer, Senior Product Manager, Pendo

Delight Users Track

From good to great: How small touches can significantly improve the customer experience

Liz Feller, Manager, Online Help Technology and Analytics, Nelnet Business Services

Drive Adoption Track

Driving adoption and better experiences for Q2 innovations

Travis Brown, Product Manager, Q2 Software

3:15 pm – 3:45 pm

Unlock Efficiency Track

Squash software sprawl using Pendo Adopt

Chad Holdorf, VP of Product, Adopt, Pendo

Decide with Data Track

How to “wow” internal leaders and decision makers with better product metrics

Stephanie Tanzar, Senior Director of Product Management, Pendo

Daniel Galenkamp, Vice President, Product and Development, CoStar

Delight Users Track

How iRobot uses proactive product messaging to partner with users in every step of their journey

Mary Ward, Senior Digital Product Manager, iRobot

Drive Adoption Track

A product-led approach to product-market fit

Sudhee Chilappagari, Vice President, Battery Ventures

3:45 pm – 4:30 pm

4:30 pm – 5:30 pm

5:30 pm – 7:00 pm

Wednesday, 9/14

8:30 am – 9:00 am

11:30 am – 12:00 pm

Unlock Efficiency Track

Product Ops: Fueling efficiency in the product organization and beyond

Liz Darby, Lead Product Ops Manager, Pendo

Ellie O’Connor, Associate Director, UX & VOC, S&P Global

Decide with Data Track

How business technology leaders are creating the ideal post-pandemic digital workplace

Bryce Elliott, CIO, Truist Financial

Delight Users Track

Guide Orchestration: New tools to build a harmonious guide experience for users

Keren Wexler, Senior Director of Product, Pendo

Drive Adoption Track

How marketing teams can use Pendo to increase and optimize in-app guide engagement

Lucile Vea, Group Manager, Engagement Marketing, Zendesk

12:00 pm – 1:00 pm

1:00 pm – 1:30 pm

Unlock Efficiency Track

Optimize product planning and communication with roadmaps

Uxia Fernández Rodríguez, Product Manager, Pendo

Decide with Data Track

Introducing NPS insights: Use machine learning to cut through the noise

Inbal Budowski-Tal, Senior Director of Machine Learning, Pendo

Courtney Haindel, Product Marketing Manager, Nelnet Business Services

Delight Users Track

How Rocket Central leveraged Pendo to increase speed to action in a changing market

Liju George, Senior Market Researcher, Rocket Central

Drive Adoption Track

Build and scale a user research program for specialized products with Pendo

Itai Kranz, Head of User Experience, Sumo Logic

1:45 pm – 2:15 pm

Unlock Efficiency Track

Improve your net retention rate using Pendo

Sameer Mehta, VP Product Management, Citrix

Decide with Data Track

Build a product analytics dashboard that inspires curiosity and discovery

Stephanie Tanzar, Senior Director of Product Management, Pendo

Dave Shay, Director of Customer Insights, Foreground

Delight Users Track

How Okta uses Pendo Feedback to gather customer product requests through online community

Veronica Jowers, Director of Customer Community and Online Support, Okta

Alejandra Galindo, Online Customer Experience and Adoption Manager, Okta

Leila Dunning, Senior Community Programs Manager, Okta

Drive Adoption Track

Cross-app everywhere: Why your tech portfolio is more than the sum of its parts

Alejandro Dao, Product Manager, Pendo

Tiffany Kitchen, Senior Product Manager, Pendo

Brian Greenbaum, Lead Product Designer, Pendo

2:30 pm – 3:00 pm

Unlock Efficiency Track

Product-led customer success at scale

Erica Akroyd, Sr. Manager, Scale Customer Success, Pendo

Ryan Philpott, Scale Customer Success Program Manager, Pendo

Decide with Data Track

How Fidelity uses product analytics to enrich client engagements and drive retention

Cora Hilgert, Product Manager, Fidelity Clearing Canada

Drive Adoption Track

Proactive customer lifecycle guidance: The evolution of the nurture strategy

Conner Hatfield, Adoption & Retention Marketing Manager, Adobe

3:15 pm – 4:15 pm

4:15 pm – 4:45 pm

Unlock Efficiency Track

Verint’s journey using Pendo for enterprise-wide customer success

Paul Whelan, Director, Customer Success Operations, Verint

Anne-Marie Bitman, Customer Success Leader, Verint

Decide with Data Track

Using the improved Data Explorer to answer important questions about your product data

Derek Duoba, Senior Product Manager, Pendo

Delight Users Track

Create unique learning experiences using Pendo guides

Mary Kidd, Systems Manager, Customer Operations, Alarm.com

Evan Thomas, Systems Operations Specialist, Alarm.com

Drive Adoption Track

Experimentation: Inspire every part of your business to test and iterate using Pendo

Thu Young, Data Scientist, Pendo

Jonathan Rice, Senior Data Analyst, Pendo

5:00 pm – 5:30 pm

Unlock Efficiency Track

Governance strategies to wrangle your Pendo guides

Jacob Mecham, UX Designer and Pendo Manager, AdvancedMD

Decide with Data Track

Transforming your product through challenges: How Morgan Stanley used a hackathon for implementation

Liz Chudleigh, Data Analyst and Product Owner, Morgan Stanley at Work

Taylor Bugo, Product Manager, Morgan Stanley

Delight Users Track

How to accelerate the path to “a-ha” moments and help customers achieve value faster with in-app onboarding

Adam Teece, Content Advisor, Boomi

Brian Utz, Director of Product Management, Sopheon

Drive Adoption Track

How Pendo uses Pendo for product-led growth

Nichole Mace, VP of Product Growth, Pendo

Danielle Satterwhite, Senior Growth Marketing Manager, Pendo

Sneha Raghavan, Director of Product and Success Analytics, Pendo

5:30 pm – 10:30 pm

Pendomonium 2022 poster