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Track 2: How I Pendo User Deep Dives - Memorial Auditorium
From “built to last” to “built to change”: How United Airlines uses data and in-app guidance to drive the modern workforce forward
Tuesday 10/8 | 2:00 pm - 2:45 pm
United Airlines is one of the leading global airline companies. With over 100,000 employees worldwide and 85 internal apps within their Network Operation Center, they wanted to modernize and streamline their existing techstack. Using data and in-app guidance, hear from Andrew Harrison, Senior Manager of Operations Products and Strategy, how they gained clear visibility into the who, what, when, and why – and how this helped their business (and employees) fly to the next stage.
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