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Track 1: How I Pendo Lightning Talks

Driving customer outcomes through personalized experiences

In today’s competitive marketplace, understanding and meeting individual customer needs is essential for driving meaningful adoption and business growth. This session delves into the power of personalized learning experiences, examining strategies to deliver relevant content, resources, and support that resonate with each customer’s unique goals and challenges. Through a blend of real-world examples, best practices, and actionable insights, attendees will gain a deeper understanding of how personalized learning can drive tangible outcomes at scale.


Ryan Philpott

Sr. Customer Education Manager, Digital Strategy


Erica Akroyd

Sr. Manager, Customer Education