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Track 3: Business of Product

Enhancing the strength of 43k employees in over 2k stores with Pendo

KDDI is the second-largest mobile carrier in Japan and operates over 2,000 AU mobile phone shops nationwide, serving customers through approximately 43,000 sales staff. The company offers a diverse range of services within the AU economic zone, including financial services, power sharing, and e-commerce. Store employees play a crucial role in customer satisfaction and sales performance.

Learn how Pendo has accelerated the companies digital transformation by streamlining development of employee-facing apps, reducing the burden on inquiry support, and enhancing the service and sales capabilities of its staff.


Takaharu Nakanishi