No credibility = no big moves. Just endless stakeholder meetings, reactive firefighting, and legacy platforms you can't kill. This session shows how to break that cycle, especially in B2B2C environments where you can't just talk to users whenever you want.

While companies race to add AI features, they often overlook what truly matters: building experiences users love. In this session, Ramli John and C. Todd Lombardo (Co-Authors of the coming new book Delightful Intelligence by O'Reilly) will reveal the framework that separates delightful AI products from merely functional ones.

Learn how Emburse connected multiple workstreams—NPS, Customer Health, Predict, and Digital Renewal workflows—into one unified customer journey to spot risk early and drive growth.

IQVIA didn't start thinking about AI agents yesterday. They started by getting the fundamentals right: building a COE, standardizing how teams use product experience tools, creating the operational muscle to scale digital experiences across a global, regulated enterprise.

Everyone's talking about AI in product. Almost nobody has a repeatable process for actually using it. Quezia Mara Miyazaki Frois de Paula, Group Product Manager at global fintech EBANX, shows how her team moved from AI experiments to an operationalized framework that delivers across the entire product lifecycle.

As AI agents move from tools to active participants, product teams will need to rethink how collaboration actually works. Hear GitHub product operations leader Chris Butler use design fiction to imagine a near future where AI agents work alongside engineers, designers, product managers, customer support, legal, privacy, and security.

Users tell us where resilience lives: not in security stacks or dashboards, but in their behaviors. Trellix has moving beyond surface analytics and track the signals that actually predict adoption, trust, and risk.

You might not realize that Pendo customers can also become Pendo Partners, using the Pendo platform to turn their product onboarding experience into a new revenue-generating line of business.

Details coming soon!

What happens when your most loyal users stop believing in your product? In October 2024, Global Payments faced that reality. A major launch of our “NextGen” POS platform fell flat—hardware performance issues, user frustration, and feedback that hit hard: “You don’t listen.” This session tells the honest story of how we turned that low point into a success story.

When Unni Krishnan joined Bluebeam's product team—a company within the Build & Construct division within the Nemetschek portfolio—they'd been tracking product data for years. What they didn't have was a unified analytics strategy & key product metrics in a single pane of glass meant for executive reporting.

This session shows how to turn a tool purchase into an enterprise movement, and fast.

Details coming soon!

When Virgin Australia's Business Flyer program needed to prove product-market fit and drive measurable revenue growth, they turned to in-app channels to replace engineering bottlenecks with fast experimentation.

When Genesys set out to launch the Orchestrators Program, our goal wasn’t just to deliver everything you need to succeed in one place, it was to transform our customer culture.

In this session, you'll learn how to use the How/Why Ladder: a framework for building product messaging that resonates across your entire buying committee.