Ashley McIlwain is a Customer Success Leader for the New Business Concepts organization at Essity. She is particularly interested on the CS Operations and enablement functions of Customer Success and has responsibility for building the Customer Success toolbox within Essity for a global Customer Success team. She has been involved in the Customer Success discipline for b2b software applications for the last 6 years, and in driving excellence with
customers for many more.
Ashley McIlwain is speaking at the following sessions