THE CONFERENCE AGENDA
PENDO POWER USER BOOTCAMP - ADD-ON EXPERIENCE
Before Pendomonium opens, we're hosting a day of curated training, led by experts from our professional services team, for Pendo admins and power users that can take your Pendo knowledge to the next level. Training session schedule below.
9:00 am - 12:00 pm
Workshop #1: Understanding Users’ Unhappiness
Time: 9:00 am - 12:00 pm
Place: 302B
View session pageWorkshop #2: Advanced Guide Design and Testing
Time: 9:00 am - 12:00 pm
Place: Breakout E - 302A
View session pageWorkshop #3: Reporting That Matters
Time: 9:00 am - 12:00 pm
Place: Breakout C - 301B
View session page12:00 pm - 1:00 pm
Lunch
1:00 pm - 4:00 pm
Workshop #2: Advanced Guide Design and Testing
Time: 1:00 pm - 4:00 pm
Place: Breakout E - 302A
View session pageWorkshop #3: Reporting That Matters
Time: 1:00 pm - 4:00 pm
Place: Breakout C - 301B
View session page6:00 pm - 10:30 pm
Party
Customer Awards/Welcome Reception
North Carolina Museum of Natural Sciences
Event
Customer Awards/Welcome Reception
Time: 6:00 pm - 10:30 pm
Place: North Carolina Museum of Natural Sciences
View session page8:45 am - 10:15 am
General Sessions
Welcome General Session: Pendo CEO, Todd Olson
Ballroom A
Todd Olson
Pendo
Welcome General Session: Pendo CEO, Todd Olson
Time: 8:45 am - 10:15 am
Place: Ballroom A
View session page10:15 am - 10:30 am
Break
10:30 am - 11:15 am
General Sessions
Keynote, Dan Ariely: Free Beer
Ballroom A
Dan Ariely
Center for Advanced Hindsight
11:15 am - 11:30 am
Break
11:30 am - 12:15 pm
Pendo Best Practices
Proactive Onboarding: Driving Success w/ KPIs and Accountability
Ballroom A
Adam Siegel
CareCloud
Proactive Onboarding: Driving Success w/ KPIs and Accountability
Time: 11:30 am - 12:15 pm
Place: Ballroom A
View session pagePendo Best Practices
The Pendo COE: How to create and roll out a scalable in-app messaging solution
Breakout B - Room 402
Amanda Bridge
Procore
The Pendo COE: How to create and roll out a scalable in-app messaging solution
Time: 11:30 am - 12:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
Hacking Your Product Leader Career
Breakout C - 301B
Gibson Biddle
Netflix
Hacking Your Product Leader Career
Time: 11:30 am - 12:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
Discovery on Demand: Creating a Pipeline for Weekly User Research
Breakout D - 302C
Kristin Johnson
Broadcom
William Kammersell
Scaled Agile, Inc.
Kristin Johnson
Senior User Experience Researcher
Broadcom
William Kammersell
Product Manager
Scaled Agile, Inc.
Discovery on Demand: Creating a Pipeline for Weekly User Research
Time: 11:30 am - 12:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
Customer Health Score: Lessons Learned and How to Roll Your Own
Breakout E - 302A
Travis Turney
Rapid7
Kalley Collette
Rapid7
Stephanie T. Blount
Rapid7
Travis Turney
Data & Analytics Strategist
Rapid7
Kalley Collette
Business Intelligence Analyst
Rapid7
Stephanie T. Blount
Manager, Customer Onboarding & Adoption
Rapid7
Customer Health Score: Lessons Learned and How to Roll Your Own
Time: 11:30 am - 12:15 pm
Place: Breakout E - 302A
View session page12:15 pm - 1:30 pm
Lunch + Lightning Stage
1:30 pm - 2:15 pm
Pendo Best Practices
Clear and Concise for the Win: Best Practices for Writing In-App Guide Copy
Ballroom A
Meghan Mahar
Decisiv
Clear and Concise for the Win: Best Practices for Writing In-App Guide Copy
Time: 1:30 pm - 2:15 pm
Place: Ballroom A
View session pagePendo Best Practices
Eureka! Continuous Discovery Practices for PMs and Product Designers
Breakout B - Room 402
Jeremy Saenz
Kajabi
Eureka! Continuous Discovery Practices for PMs and Product Designers
Time: 1:30 pm - 2:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
A Cross-Functional Approach to Delivering an Awesome Customer Experience
Breakout C - 301B
Allison Caldrone
Citrix
Ryan Durbin
Citrix
Allison Caldrone
In-Product Marketing Manager
Citrix
Ryan Durbin
Sr. Web Developer
Citrix
A Cross-Functional Approach to Delivering an Awesome Customer Experience
Time: 1:30 pm - 2:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
How Product People Continue to Learn
Breakout D - 302C
Greg Coticchia
Carnegie Mellon University
How Product People Continue to Learn
Time: 1:30 pm - 2:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
Product-led Growth: How to Build a SaaS Company in the End-User Era
Breakout E - 302A
Blake Bartlett
OpenView Partners
Product-led Growth: How to Build a SaaS Company in the End-User Era
Time: 1:30 pm - 2:15 pm
Place: Breakout E - 302A
View session page2:15 pm - 2:30 pm
Break
2:30 pm - 3:15 pm
Pendo Best Practices
Now Trending: How to Better Serve Your Customers by Identifying Usage Trends
Ballroom A
Thomas Mella
FourKites
Now Trending: How to Better Serve Your Customers by Identifying Usage Trends
Time: 2:30 pm - 3:15 pm
Place: Ballroom A
View session pagePendo Best Practices
An Instructional Designer’s Guide to Scaling Onboarding
Breakout B - Room 402
Joe Vassallo
Schoology
Nicki Shackleford Bush
Schoology
Joe Vassallo
Product Engagement Specialist
Schoology
Nicki Shackleford Bush
Sr. Manager of Client Support
Schoology
An Instructional Designer’s Guide to Scaling Onboarding
Time: 2:30 pm - 3:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
The NPS Debate
Breakout C - 301B
Michelle Sung
SecurityScorecard
Product Design & Execution
Reviews: Purpose, Process, and Payoff
Breakout D - 302C
Marty Duffy
G2
Reviews: Purpose, Process, and Payoff
Time: 2:30 pm - 3:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
8 Tips for Effective Win-Loss Analysis
Breakout E - 302A
Andrew Peterson
Clozd
Spencer Dent
Clozd
Andrew Peterson
Founder
Clozd
Spencer Dent
Founder
Clozd
8 Tips for Effective Win-Loss Analysis
Time: 2:30 pm - 3:15 pm
Place: Breakout E - 302A
View session page3:15 pm - 3:30 pm
Break
3:30 pm - 4:15 pm
Pendo Best Practices
#Squadgoals: Using Pendo Goals to Reinforce Great Team Habits
Ballroom A
Ryan McCutcheon
Procurify
#Squadgoals: Using Pendo Goals to Reinforce Great Team Habits
Time: 3:30 pm - 4:15 pm
Place: Ballroom A
View session pagePendo Best Practices
Now What Did I Call That Guide? Naming Conventions for Pendo Elements
Breakout B - Room 402
Leo Frishberg
Home Depot Quote Center
Now What Did I Call That Guide? Naming Conventions for Pendo Elements
Time: 3:30 pm - 4:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
From Adoption to Advocacy: How Marketo Created a Virtuous Cycle w/ Pendo & User Reviews
Breakout C - 301B
Vinay Bhagat
TrustRadius
Janet Dulsky
Adobe
Vinay Bhagat
CEO
TrustRadius
Janet Dulsky
Director of Retention Marketing
Adobe
From Adoption to Advocacy: How Marketo Created a Virtuous Cycle w/ Pendo & User Reviews
Time: 3:30 pm - 4:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
Maybe We Should Be Problem Managers
Breakout D - 302C
Steve Johnson
Pragmatic Institute
Maybe We Should Be Problem Managers
Time: 3:30 pm - 4:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
How Leaders Build Diverse Teams
Breakout E - 302A
Jodi McDermott
Dude Solutions
4:15 pm - 4:30 pm
Break
4:30 pm - 5:15 pm
General Sessions
How To Build Virality Into Your Product to Achieve Rapid Growth
Ballroom A
Oji Udezue
Calendly
How To Build Virality Into Your Product to Achieve Rapid Growth
Time: 4:30 pm - 5:15 pm
Place: Ballroom A
View session page6:00 pm - 11:00 pm
8:45 am - 10:15 am
General Sessions
General Session: Brian Crofts, Chief Product Officer
Ballroom A
Brian Crofts
Pendo
General Session: Brian Crofts, Chief Product Officer
Time: 8:45 am - 10:15 am
Place: Ballroom A
View session page10:15 am - 10:30 am
Break
10:30 am - 11:15 am
General Sessions
General Session: Keynote, Vivian Howard
Ballroom A
Vivian Howard
Chef and the Farmer
General Session: Keynote, Vivian Howard
Time: 10:30 am - 11:15 am
Place: Ballroom A
View session page11:15 am - 11:30 am
Break
11:30 am - 12:15 pm
Pendo Best Practices
The Success Triad: How People, Technology and Partners Come Together to Drive Success at Scale
Ballroom A
Ashley McIlwain
Essity
Michael Harnum
ESG
Shreesha Ramdas
Strikedeck
Ashley McIlwain
Customer Success
Essity
Michael Harnum
CEO
ESG
Shreesha Ramdas
CEO & Co Founder
Strikedeck
The Success Triad: How People, Technology and Partners Come Together to Drive Success at Scale
Time: 11:30 am - 12:15 pm
Place: Ballroom A
View session pagePendo Best Practices
The Evolution of Nurture: Connecting With Customers Across Channels
Breakout B - Room 402
Katie Pedroza
Marketo, an Adobe Company
Conner Hatfield
Adobe
Katie Pedroza
Sr. Customer Marketing Specialist
Marketo, an Adobe Company
Conner Hatfield
Customer Marketing Specialist
Adobe
The Evolution of Nurture: Connecting With Customers Across Channels
Time: 11:30 am - 12:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
Feature Goals and Dashboards: Engage Your Stakeholder Teams
Breakout C - 301B
Darek Ciszek
Illuminate
Feature Goals and Dashboards: Engage Your Stakeholder Teams
Time: 11:30 am - 12:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
The UX Connection
Breakout D - 302C
Amanda Varney
Xenial
Product Strategy & Leadership
Habits of High Performing Product Teams
Breakout E - 302A
Victoria Lawson
CarMax
Habits of High Performing Product Teams
Time: 11:30 am - 12:15 pm
Place: Breakout E - 302A
View session page12:15 pm - 1:30 pm
Lunch
1:30 pm - 2:15 pm
Pendo Best Practices
15 Creative Ways to Get the Most Out of Pendo Guides
Ballroom A
Jeffrey Jensen
Foreup
15 Creative Ways to Get the Most Out of Pendo Guides
Time: 1:30 pm - 2:15 pm
Place: Ballroom A
View session pagePendo Best Practices
From 0-1: How We Used Pendo to Build CS from Scratch
Breakout B - Room 402
Evan Balbona
Prism.fm
From 0-1: How We Used Pendo to Build CS from Scratch
Time: 1:30 pm - 2:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
Realizing Success Amidst Complex Deployments and Multiple Teams
Breakout C - 301B
Brian Severski
Infor
Realizing Success Amidst Complex Deployments and Multiple Teams
Time: 1:30 pm - 2:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
Roadmap Poison: What’s Getting In Your Way?
Breakout D - 302C
Hannah Chaplin
Pendo
Roadmap Poison: What’s Getting In Your Way?
Time: 1:30 pm - 2:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
How to Structure Product Teams for Maximum Success
Breakout E - 302A
Justin Dilley
FullStory
How to Structure Product Teams for Maximum Success
Time: 1:30 pm - 2:15 pm
Place: Breakout E - 302A
View session page2:15 pm - 2:30 pm
Break
2:30 pm - 3:15 pm
Pendo Best Practices
Operationalizing your CS with Pendo
Ballroom A
Shaun VanWeelden
Engagio
Sarah Straus
Pendo
Shaun VanWeelden
Sr Manager, Success Engineering
Engagio
Sarah Straus
Customer Success Manager
Pendo
Operationalizing your CS with Pendo
Time: 2:30 pm - 3:15 pm
Place: Ballroom A
View session pagePendo Best Practices
Segment Your Way to Enlightenment
Breakout B - Room 402
Gregg Sporar
ShippingEasy
Segment Your Way to Enlightenment
Time: 2:30 pm - 3:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
How to Build a Product-Led Customer Team
Breakout C - 301B
Jennifer Dearman
Pendo
Joel Knight
WP Engine
Jennifer Dearman
Chief Customer Officer
Pendo
Joel Knight
VP, Customer Experience
WP Engine
How to Build a Product-Led Customer Team
Time: 2:30 pm - 3:15 pm
Place: Breakout C - 301B
View session pageProduct Design & Execution
Using Experimentation to Deliver Value at Supersonic Speeds
Breakout D - 302C
Dean Peters
Citrix
Using Experimentation to Deliver Value at Supersonic Speeds
Time: 2:30 pm - 3:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
How to Nail Product Positioning
Breakout E - 302A
April Dunford
Ambient Strategy
3:15 pm - 3:30 pm
Break
3:30 pm - 4:15 pm
Pendo Best Practices
Customer Engagement at Scale
Ballroom A
Taylor Dodds
OpenTable
Pendo Best Practices
Utilizing Pendo to Drive Product Innovation and Improve Patient Outcomes
Breakout B - Room 402
Christopher Young
Force Therapeutics
Utilizing Pendo to Drive Product Innovation and Improve Patient Outcomes
Time: 3:30 pm - 4:15 pm
Place: Breakout B - Room 402
View session pageCollaboration & Connection
Coalescing Around the User
Breakout C - 301B
Travis Berryhill
Khoros
Product Design & Execution
Troikas: The Three-Sided Brain of Product Development
Breakout D - 302C
Christian Idiodi
Silicon Valley Product Group
Troikas: The Three-Sided Brain of Product Development
Time: 3:30 pm - 4:15 pm
Place: Breakout D - 302C
View session pageProduct Strategy & Leadership
Product Operations: Building a Tactical Team Within Product Management
Breakout E - 302A
Shelly La Rock
NAVEX Global
Product Operations: Building a Tactical Team Within Product Management
Time: 3:30 pm - 4:15 pm
Place: Breakout E - 302A
View session page4:15 pm - 4:30 pm
Break
4:30 pm - 5:15 pm
General Sessions
A Product/Engineering Fireside Chat with Pendo CPO Brian Crofts
Ballroom A
Brian Crofts
Pendo
Elias Torres
Drift
Ben Galbraith
Segment
Falon Fatemi
Node.io
Brian Crofts
Chief Product Officer
Pendo
Elias Torres
Founder & CTO
Drift
Ben Galbraith
VP, Product
Segment
Falon Fatemi
CEO & Founder
Node.io
A Product/Engineering Fireside Chat with Pendo CPO Brian Crofts
Time: 4:30 pm - 5:15 pm
Place: Ballroom A
View session pageExecutive Track - Tuesday, September 10th from 11:30 am - 5:30 pm
Half-day track designed for executives & leaders dedicated to driving digital transformation and organizational strategy through product innovation.
11:30 am - 11:40 am
11:40 am - 12:20 pm
Product-led Growth: How to Build a SaaS Company in the End-User Era
Blake Bartlett
OpenView Partners
Product-led Growth: How to Build a SaaS Company in the End-User Era
Time: 11:40 am - 12:20 pm
View session page12:20 pm - 1:00 pm
Lunch
1:00 pm - 1:45 pm
1:55 pm - 2:40 pm
2:50 pm - 3:45 pm
4:00 pm - 4:40 pm
So you’ve built a great product: Closing the loop on product strategy
Peter Ikaldious
IBM
So you’ve built a great product: Closing the loop on product strategy
Time: 4:00 pm - 4:40 pm
View session page4:50 pm - 5:30 pm
Mike Pearl
Global digital & data platform leader
PwC
Glenn Hobbs
Managing director
PwC
Your tomorrow: PWC’s digital story
Time: 4:50 pm - 5:30 pm
View session page5:30 pm - 6:30 pm
Executive Happy Hour at Foundation
Capitalize on everything you will learn at Pendomonium by giving your team the gift of an off-site day focused on intentional action without distraction. Spend the day after Pendomonium in a private meeting space with catered breakfast and lunch, 1-on-1 time with a customer success manager, executive meet and greet and a half day to regroup before office life gets in the way. It's the perfect way to build a team strategy for implementing the lessons from Pendomonium.
9:30 am - 10:00 am
Breakfast
10:00 am - 11:00 am
12:30 pm - 1:00 pm
Lunch
-
Pendo Executive Farewell Toast