Keynote Speakers

Dan Ariely

Behavioral psychologist, author and entrepreneur - Center for Advanced Hindsight

Dan Ariely

Behavioral psychologist, author and entrepreneur, Center for Advanced Hindsight

Despite our intentions, why do we so often fail to act in our own best interest? Why do we promise to skip the chocolate cake, only to find ourselves drooling our way into temptation when the dessert tray rolls around? Why do we overvalue things that we’ve worked to put together? What are the forces that influence our behavior? Dan Ariely, James B. Duke Professor of Psychology & Behavioral Economics at Duke University, is dedicated to answering these questions and others in order to help people live more sensible – if not rational – lives. His interests span a wide range of behaviors, and his sometimes unusual experiments are consistently interesting, amusing and informative, demonstrating profound ideas that fly in the face of common wisdom.

He is a founding member of the Center for Advanced Hindsight, co-creator of the film documentary (Dis)Honesty: The Truth About Lies, and a three-time New York Times bestselling author. His books include Predictably Irrational, The Upside of Irrationality, The Honest Truth About Dishonesty, Irrationally Yours, Dollars and Sense, and Amazing Decisions.

In 2013 Bloomberg recognized Dan as one of Top 50 Most Influential thinkers. He also has a bi-weekly advice column in the Wall Street Journal called “Ask Ariely.” Dan can be found at www.danariely.com.

Sessions

Dan Ariely is speaking at the following sessions:

Vivian Howard

Chef and Restaurateur Known for Chef & the Farmer, Featured on the PBS Series, "A Chef's Life" - Chef and the Farmer

Chef and Restaurateur Known for Chef & the Farmer, Featured on the PBS Series, "A Chef's Life", Chef and the Farmer

Vivian honed her culinary skills and love of food working in the kitchens of some of New York’s most esteemed restaurants and training under some of the most cutting-edge chefs from Scott Barton of Voyage, to Wylie Dufresne and Sam Mason of WD~50 and later, with Jean Georges Vongerichten at his critically-acclaimed Spice Market. In 2005, Vivian returned to Kinston, N.C. to open her first award-winning restaurant, Chef & the Farmer, followed by the Boiler Room, also in Kinston, and Benny’s Big Time Pizzeria in Wilmington. In the fall of 2018, Vivian will open her fourth restaurant, Handy & Hot in Kinston. Vivian and her restaurants have won numerous accolades, including her selection as a five-time James Beard Foundation Award semifinalist for Best Chef: Southeast.

In 2012, Vivian and director Cynthia Hill premiered A Chef’s Life, the award-winning documentary television series celebrating eastern North Carolina food traditions. After five seasons, a Daytime Emmy, Peabody award, and James Beard award for Outstanding Personality/Host, the series has segued into a new series to premiere in 2019, where the hour-long, primetime show will tell food stories of the American South in the context of global food traditions. In October 2016, Vivian released her first cookbook, Deep Run Roots: Stories and Recipes from My Corner of the South, published by Little, Brown & Co. A comprehensive record of modern Southern cooking, filled with stories and more than 200 recipes that celebrate the flavors of her eastern North Carolina home, Deep Run Roots catapulted to the top of the New York Times Best Sellers List for Advice, How To & Miscellaneous.

The cookbook was nominated for a James Beard award for the American Cooking category, was named Cookbook of the Year by the International Association of Culinary Professionals, and was selected as the winner of the 2017 Southern Book Prize for the Nonfiction – Cooking category. Vivian is currently working on her second book.

Sessions

Vivian Howard is speaking at the following sessions:

Session Speakers

Allison Caldrone

In-Product Marketing Manager - Citrix

In-Product Marketing Manager, Citrix

Sessions

Allison Caldrone is speaking at the following sessions:

April Dunford

Speaker, Author, & CEO - Ambient Strategy

Speaker, Author, & CEO, Ambient Strategy

April Dunford is a consultant, author, speaker, and globally recognized expert in Positioning. April helps technology companies make complicated products easy for customers to understand and love. Previously April has run marketing and sales teams at a series of successful technology startups and has launched 16 products into market. She is also a board member, investor, and advisor to dozens of high-growth businesses and is the author of the popular business book Obviously Awesome: How to Nail Product Positioning so Customers Get it, Buy it, Love it.

Sessions

April Dunford is speaking at the following sessions:

Brian Severski

Product Director - Infor

Product Director, Infor

Sessions

Brian Severski is speaking at the following sessions:

Christian Idiodi

Global Head, Product - Merrill Corp

Christian Idiodi

Global Head, Product, Merrill Corp

Sessions

Christian Idiodi is speaking at the following sessions:

Christopher Young

Head of Product Operations - Force Therapeutics

Head of Product Operations, Force Therapeutics

Sessions

Christopher Young is speaking at the following sessions:

Conner Hatfield

Customer Marketing Specialist - Adobe

Conner Hatfield

Customer Marketing Specialist, Adobe

Sessions

Conner Hatfield is speaking at the following sessions:

Darek Ciszek

Head of Product Research - Illuminate Education

Head of Product Research, Illuminate Education

Sessions

Darek Ciszek is speaking at the following sessions:

Elias Torres

Founder & CTO - Drift

Founder & CTO, Drift

Elias Torres is the founder and CTO of Drift, the world’s leading conversational marketing and sales platform. Prior to Drift, he served as the VP of Engineering at HubSpot, growing their revenue to $100 million after the acquisition of his previous company Performable in 2011. Prior to Performable, Elias served as VP of Engineering at Lookery and spent the first 10 years of his career as an engineer at IBM.

In addition to starting, advising and helping early stage companies, Elias is passionate about building winning teams. He is also a community activist focused on supporting LatinX entrepreneurs across the US.

He has been featured in Forbes, Entrepreneur and TechCrunch.

Sessions

Elias Torres is speaking at the following sessions:

Evan Balbona

Customer Success Manager - Prism.fm

Customer Success Manager, Prism.fm

Beginning his career in Client Operations and later pivoting to UX Research, Evan has a unique ability to identify opportunities to create fluidity throughout the business. Most recently, he's been working to create and scale a Client Success function at Prism.fm, while simultaneously making sure Product is plugged into user needs & behaviors. In this role, Pendo has been a keystone in building a data-driven Client Success foundation, all while unlocking deep insights into user behavior, and he'll be joining us at Pendomonium to tell that story.

Sessions

Evan Balbona is speaking at the following sessions:

Gibson Biddle

former VP Product - Netflix

former VP Product, Netflix

Gib was VP of Product at Netflix from 2005, then in 2010 became the Chief Product Officer of Chegg, a textbook rental company that went public in 2014. Today, he is an adviser at multiple consumer tech companies as well as a guest lecturer for Stanford’s graduate-level entrepreneurship course.

Sessions

Gibson Biddle is speaking at the following sessions:

Hannah Chaplin

Director of Product Management - Pendo

Janet Dulsky

Director of Retention Marketing - Adobe

Joe Vassallo

Product Engagement Specialist - Schoology

Product Engagement Specialist, Schoology

Sessions

Joe Vassallo is speaking at the following sessions:

Katie Pedroza

Sr. Customer Marketing Specialist - Adobe

Sr. Customer Marketing Specialist, Adobe

Sessions

Katie Pedroza is speaking at the following sessions:

Marty Duffy

VP of Product Management - G2

Marty Duffy

VP of Product Management, G2

Responsible for running all things product on g2.com. Marty is a computer nerd who loves the collision space of business and technology. A generalist by nature because his curiosity for new things runs unchecked; Marty brings horizontal breadth of experience with deep specialties in services and product management. He has been working in the web for over 15 years at companies ranging from start-up to enterprise and in both the non-profit and for-profit sectors. If you meet him in person, conversations go smoother with coffee, sour patch kids, prayer and compliments on either his fohawk (sometimes mohawk), tattoos, or beard.

Sessions

Marty Duffy is speaking at the following sessions:

Peter Goodall

Sr Product Manager - Panaseer

Sr Product Manager, Panaseer

Sessions

Peter Goodall is speaking at the following sessions:

Ryan Durbin

Sr. Web Developer - Citrix

Ryan McCutcheon

Product Manager - Procurify

Adam Siegel

Education and Training Specialist - CareCloud

Education and Training Specialist, CareCloud

My name is Adam Siegel. I'm an Education and Training Consultant working with CareCloud, the #1 EHR for high growth medical groups. I use Pendo and other tools to design an onboarding and performance support architecture that guides and mentors users at every step of their user journey. At CareCloud I've been able to wear many hats starting in implementations, assisting product and customer success teams, and engaging with our customers at multiple levels before we established a dedicated Education and Training team. I was a US Army medic for nine years before transitioning to healthcare IT and I know that medical teams need every advantage they can get to provide the best quality care to their patients. Their technology platform is a critical component in doing that to the best of their ability. So far in 2019, my son was born in January, I got a new puppy in May, we implemented Pendo, and started putting our education strategy into action. Apparently I decided to do 2019 on hard mode.

Sessions

Adam Siegel is speaking at the following sessions:

Amanda Bridge

UX Content Writer - Procore

Andrew Peterson

Founder - Clozd

Founder, Clozd

Sessions

Andrew Peterson is speaking at the following sessions:

Greg Coticchia

Executive Director, Academic Programs - Carnegie Mellon University

Executive Director, Academic Programs, Carnegie Mellon University

Sessions

Greg Coticchia is speaking at the following sessions:

Gregg Sporar

Product Evangelist - ShippingEasy

Product Evangelist, ShippingEasy

Sessions

Gregg Sporar is speaking at the following sessions:

Jay Brewer

VP, Experience Design - Rapid7

VP, Experience Design, Rapid7

Sessions

Jay Brewer is speaking at the following sessions:

Jeremy Saenz

VP of Product - Kajabi

Jodi McDermott

Chief Product Officer - Dude Solutions

Chief Product Officer, Dude Solutions

Jodi McDermott is 20+ years into a successful career in product and often found herself as the only woman in the room early on in her career. When her male boss at USATODAY.com championed her development, she not only fast-tracked her career, but learned a valuable lesson: we all own diversity. Today Jodi is the Chief Product Officer at Dude Solutions and 1 of 4 women at the c-suite. While there is still progress to be made, today's room looks much different, proving that diverse teams bring perspective and ultimately build better products.

Sessions

Jodi McDermott is speaking at the following sessions:

Kristin Johnson

Senior User Experience Researcher - Broadcom

Senior User Experience Researcher, Broadcom

Sessions

Kristin Johnson is speaking at the following sessions:

Leo Frishberg

Senior Manager, User Experience - Home Depot Quote Center

Senior Manager, User Experience, Home Depot Quote Center

With over 30 years of experience in design management and design—as both a bricks-and-mortar architect and a UX designer—Leo drives highly differentiated and innovative solutions. At The Home Depot QuoteCenter, Leo leads a dynamic team of UX professionals in delivering engaging experiences for Home Depot associates. Previously, as Product Design Manager at Intel, he led UX teams on mission-critical programs. As Principal UX Architect for Tektronix’s Logic Analyzer product line, he filed several patents and spearheaded product vision and definition for the next generation of instruments. Leo is a Certified Scrum Product Owner. Over the past 20 years, he has served as Program Chair, Chair, Vice Chair, and Treasurer on the board for CHIFOO (Computer Human Interaction Forum of Oregon), the Portland Chapter of SIGCHI.

Leo is co-author, with Charles Lambdin, of the Morgan Kaufmann book Presumptive Design: Design Provocations for Innovation.

Sessions

Leo Frishberg is speaking at the following sessions:

Michelle Sung

Product Design Lead - SecurityScorecard

Product Design Lead, SecurityScorecard

Sessions

Michelle Sung is speaking at the following sessions:

Shaun VanWeelden

Sr Manager, Success Engineering - Engagio

Sr Manager, Success Engineering, Engagio

Sessions

Shaun VanWeelden is speaking at the following sessions:

Shelly La Rock

Director of Product Operations - NAVEX Global

Director of Product Operations, NAVEX Global

Sessions

Shelly La Rock is speaking at the following sessions:

Alexa Maturana-Lowe

Product Manager - FiveTran

Alexa Maturana-Lowe

Product Manager, FiveTran

Alexa Maturana-Lowe is a product manager at Fivetran. Her career has spanned a variety of roles, from consultant to analyst and now to product manager. She loves gathering qualitative and quantitative data to inform product strategy at Fivetran to help analysts everywhere to answer interesting and important questions. When not building software, in her spare time she enjoys building furniture and tending to her garden.

Sessions

Alexa Maturana-Lowe is speaking at the following sessions:

Spencer Dent

Founder - Clozd

Taylor Dodds

Senior Product Manager, Onboarding - OpenTable

Thomas Mella

Director of Customer Success - FourKites

Director of Customer Success, FourKites

Sessions

Thomas Mella is speaking at the following sessions:

Travis Berryhill

Sr Content Experience - Khoros

Sr Content Experience, Khoros

Travis built and leads the In-App Assistance team and was a founding member of the Information Experience department at Khoros. They have over 15 years of experience in Support Services, in which time they've developed expertise and insights in how people think about and use software, leading them to become an advocate for intuitive and consistent user experiences.

Sessions

Travis Berryhill is speaking at the following sessions:

Travis Turney

Data & Analytics Strategist - Rapid7

Vinay Bhagat

CEO - TrustRadius

Blake Bartlett

Partner - OpenView Partners

Blake Bartlett

Partner, OpenView Partners

Sessions

Blake Bartlett is speaking at the following sessions:

Bob Zurek

VP Product Management - LabCorp

Bob Zurek

VP Product Management, LabCorp

Sessions

Bob Zurek is speaking at the following sessions:

Brian Crofts

Chief Product Officer - Pendo

Chief Product Officer, Pendo

Brian Crofts is the chief product officer of Pendo, a product cloud that helps teams build amazing products. Throughout a career in finance and product management, Brian has been responsible for building high-performing teams, achieving business results/growth, innovation, and change management. Prior to Pendo, Brian spent 12 years at Intuit, leading global expansion for QuickBooks, Intuit’s suite of accounting and payroll SaaS solutions.

Sessions

Sophia Yoo

Product Manager - Segment

Product Manager, Segment

Sophia is a product manager at Segment where she leads a team of engineers, product designers, and analysts in their mission of creating delightful and effective onboarding experiences for customers. When she's not making product, she's exploring new art and music or perfecting her favorite pasta dish.

Sessions

Sophia Yoo is speaking at the following sessions:

Dan Olsen

Author - The Lean Product Playbook

Dan Olsen

Author, The Lean Product Playbook

Dan Olsen is an entrepreneur, consultant, author, speaker, and expert in product management and Lean Startup. At Olsen Solutions, he works with CEOs and product leaders to help them build great products and strong product teams, often as interim VP of Product.

Dan has worked with a range of businesses, from small, early-stage startups to large public companies, on a wide variety of web and mobile products. His clients include Facebook, Box, Microsoft, YouSendIt (now HighTail), Epocrates, Medallia, XING, Financial Engines, and One Medical Group.

Prior to consulting, Dan worked at Intuit, where he led the Quicken product team to record sales and profit. He also led product management at social networking pioneer Friendster, and was the cofounder and CEO of YourVersion, a TechCrunch award-winning personalized news startup. Dan began his career designing nuclear-powered submarines.

Dan earned a BS in electrical engineering from Northwestern and an MBA from Stanford. He also earned a master’s degree in industrial engineering from Virginia Tech, where he studied the Lean manufacturing principles that inspired Lean Startup.

Dan wrote the bestseller The Lean Product Playbook, published by Wiley. He lives in Silicon Valley, where he hosts the monthly Lean Product & Lean UX Meetup. A frequent speaker at business and tech events, Dan enjoys sharing ideas and comparing notes with as many people as he can. He also gives public and private workshops.

Sessions

Dan Olsen is speaking at the following sessions:

Todd Olson

CEO - Pendo

CEO, Pendo

Todd Olson is co-founder and CEO of Pendo, a product cloud that helps product teams deliver software customers love. A three-time entrepreneur, Olson teamed up with fellow product leaders and technologists from Red Hat, Cisco and Google to launch Pendo in October 2013. The company has since raised $106 million in venture capital, landed nearly 700 customers and now employs 228 people across offices in Raleigh, San Francisco, New York and Yakum, Israel. It was named to the Forbes Cloud 100 and as an Inc. Best Workplace in 2018.

Sessions

William Kammersell

Product Manager - Scaled Agile, Inc.

William Kammersell

Product Manager, Scaled Agile, Inc.

Sessions

William Kammersell is speaking at the following sessions:

Amanda Varney

Senior UX Test Analyst - Xenial

Senior UX Test Analyst, Xenial

Amanda likes to watch what happens when people interact with tech. With a varied background encompassing things like making mix tapes for businesses, teaching stained glass to children, and making sure websites work...she's always been honing the empathetic craft that serves her in the world of UX today. You can now find her working hard on the UX team at Xenial where she and her teammates design, test, analyze, iterate and repeat to come up with the best cloud-based enterprise management software solutions around. She loves connecting her team with the rest of the business to foster design thinking culture and to better understand the motivations of their clients. She's also fascinated with how all of our minds are navigating modern life, and in our current tech revolution, she has a deep interest in not only how we shape our products but how they shape us.

Sessions

Amanda Varney is speaking at the following sessions:

Justin Dilley

Head of Product - FullStory

Head of Product, FullStory

Justin Dilley is the Head of Product at FullStory where he helps guide the engineering, design, and product management practices who are responsible for developing and executing on the overall product strategy and mission of FullStory. Prior to FullStory, he has led a number of product teams at The Home Depot and Amazon where he was responsible for products ranging from Home Depot's mobile app to Amazon's Fire Tablets, Amazon Dash and Amazon Payments.

Justin has a BS in Computer Information Systems from Indiana's Kelley School of Business and an MBA from Northwestern's Kellogg School of Business.

Sessions

Justin Dilley is speaking at the following sessions:

Sarah Straus

Customer Success Manager - Pendo

Sarah Straus

Customer Success Manager, Pendo

Sessions

Sarah Straus is speaking at the following sessions:

Adam Zimman

VP of Platform - LaunchDarkly

Adam Zimman

VP of Platform, LaunchDarkly

Adam is VP of Platform at LaunchDarkly. He has over 20 years of experience working in a variety of roles from software engineering to technical sales. He has worked in both enterprise and consumer companies such as VMware, EMC, and GitHub. Adam is driven by a passion for inclusive leadership and solving problems with technology. Adam is also an Advisor for a number of startups and nonprofits. His perspective on life has been shaped by a background in Physics and Visual Art, an ongoing adventure as a husband and father, and a childhood career as a fire juggler.

Sessions

Adam Zimman is speaking at the following sessions:

Rahul Jain

VP, Business Development - Pendo

Rahul Jain

VP, Business Development, Pendo

Sessions

Rahul Jain is speaking at the following sessions:

Ashley McIlwain

Customer Success - Essity

Customer Success, Essity

Ashley McIlwain is a Customer Success Leader for the New Business Concepts organization at Essity. She is particularly interested on the CS Operations and enablement functions of
Customer Success and has responsibility for building the Customer Success toolbox within
Essity for a global Customer Success team. She has been involved in the Customer Success
discipline for b2b software applications for the last 6 years, and in driving excellence with
customers for many more.

Sessions

Jennifer Dearman

Chief Customer Officer - Pendo

Chief Customer Officer, Pendo

Sessions

Jennifer Dearman is speaking at the following sessions:

Michael Harnum

CEO - ESG

Michael Harnum

CEO, ESG

Michael Harnum is the CEO of ESG, and an active contributor to the Customer Success
community. He brings more than 30 years of experience in the Technology and Services
industry, and has proven to be an influential leader maximizing employee productivity, improving customer satisfaction and helping businesses grow. He is passionate about providing world
class customer care and is driven to help organizations succeed.

Sessions

Shreesha Ramdas

Sr Vice President - Medallia

Sr Vice President, Medallia

Shreesha Ramdas is SVP and GM at Medallia. Previously he was CEO and Co-founder of
Strikedeck, the GM of the Marketing Cloud at CallidusCloud, Co-founder at LeadFormix
(acquired by CallidusCloud) & OuterJoin, and General Manager at Yodlee.
Prior to that, Shreesha has led teams in Sales and Marketing at Catalytic Software, MW2
Consulting, and Tata. Shreesha advises several startups on marketing & growth hacking. You can find him on Twitter, @Shreesha.

Sessions

Kalley Collette

Business Intelligence Analyst - Rapid7

Business Intelligence Analyst, Rapid7

Kalley is a Business Intelligence Analyst at Rapid7. She joined Rapid7 as an intern during her Masters in Business Analytics program, and over the past 3 years has grown into a full-time analyst supporting various stakeholders and digging into projects creating an impact. She enjoys answering tough business questions backed by data and is excited to share how Rapid7 has used Pendo to help bring our go-to-market employees up to speed on how their customers interact with our products. When she is not analyzing data, you can find Kalley trying new restaurants, taking part in a dance class, or reading a new book.

Sessions

Kalley Collette is speaking at the following sessions:

Stephanie T. Blount

Manager, Customer Onboarding & Adoption - Rapid7

Manager, Customer Onboarding & Adoption, Rapid7

Stephanie leads onboarding and adoption for Customer Success at Rapid7. These duties include strategic leadership and cross-functional partnerships across the company. She has over 10 years experience in account management and customer success across both finance and information security. Stephanie has been a key champion driving internal adoption of the customer health score at Rapid7.

Sessions

Stephanie T. Blount is speaking at the following sessions: