Now Trending: How to Better Serve Your Customers by Identifying Usage Trends

Session Abstract

- Why identifying usage trends with your customers is so important
- How to utilize trends to recommend best practices to customers, at scale
- How to create tight feedback loops that create actionable feedback (NPS on steroids)
- How to create champions at your customers with in-app engagement"

Session Speaker

Thomas Mella

Thomas Mella

FourKites, Director of Customer Success