Clear and Concise for the Win: Best Practices for Writing In-App Guide Copy

Session Abstract

You probably have a lot to say and a lot you want your users to know, but most users would rather do - not read, so you don’t want to burden them with heavy or complex copy in your guides.

In this session, I’ll talk about the best practices I follow when writing copy for our Pendo Guides. You’ll learn what’s worth saying in the first step, how to make each step flow to the next, and overall how to tell your users more with less.

We’ll focus on copy for tutorials, but the same ideas can span across all your Pendo Guides and your own writing in general.