<- Back to Agenda

2023 - Track 5: Prove product value

Customer panel | Outputs to outcomes: How three organizations built data-driven, value-focused product orgs

As product organizations begin to transition away from a “feature factory” mentality to an outcomes-based mentality, product teams need new sets of principles on which to operate. With this change comes a major cultural shift away from simply shipping product capabilities to understanding the role they play within the complete customer experience. Today, product leaders need to be able to articulate not just the “what,” but also the “who,” “how,” and “why” behind everything their teams build.

In this panel discussion, moderated by Kat Noreen (Senior Value Consultant at Pendo and former Pendo customer), you’ll hear from product leaders and owners from Relias, SS&C Advent, and Wex as they discuss how their organizations embarked on this exact journey and successfully navigated this change at scale:

  • Sasha (Relias) will share how the Relias team used data from Pendo to shift the conversation from dates and features to outcomes and impact
  • Joey (SS&C Advent) will discuss the principles and techniques the SS&C Advent org leveraged to transition their mindset from outputs to outcomes, across 22 product teams
  • Rick (WEX Inc.) will explore what it takes to stand up an enterprise product analytics organization and why it’s a crucial part of becoming more customer-centric
  • And much more!


Sasha Morris

Director, Product Management


Joey Marchy

Product Manager

SS&C Advent

Rick Kadlac

Senior Manager, Product Analytics

WEX Inc.

Kat Noreen

Sr. Value Realization Consultant