Scaling Pendo at UserTesting: Governance, adoption, and measurable impact

Pendo’s value is unlocked when teams align around strategy, governance, and execution.

In this panel, UserTesting leaders share how we scaled Pendo across the organization—overcoming internal challenges, formalizing a center of excellence, and driving consistent in-app experiences. We’ll dive into the outcomes we’re seeing today, from increased product adoption to more effective user re-engagement, and offer practical takeaways for teams looking to mature their own Pendo practice.