Lightning round: Making product insights actionable at scale

McGraw Hill | Making decisions visible: The missing link in product analytics

Most teams assume their analytics tools are driving impact simply because the data exists. But collecting data isn’t the same as using it, and “data-informed” doesn’t mean much if you can’t name a single decision that changed because of it. In reality, many organizations are flying blind: decisions happen in silos, insights fade quickly, and teams rely on anecdotes or gut feel to gauge progress.

This 15-minute session challenges the assumption that access to data automatically creates value. We’ll explore why decision visibility is the missing layer of analytics maturity and how lightweight systems can make it easier to see, understand, and communicate how data actually influences product strategy. You’ll walk away with a clearer way to tell whether your analytics tools are truly making an impact or just generating more data.

You'll learn:

• How to connect feedback, analytics, guidance, and communication to create a living feedback loop that scales with intention.
• Tactics to build empathy, trust, and visibility across teams by turning signals into stories that drive meaningful action.
• Practical ideas for using tools to balance growth and humanity — scaling feedback and adoption without losing the heart of why it matters.

Korn Ferry | Making Pendo part of the Operating Model: a phased approach to real adoption

Installing a product experience platform is easy. Turning it into a tool your teams can’t live without? That takes strategy.

At Korn Ferry Digital, we knew success meant moving past “MVP dashboards” into true adoption—where product insights actively shape roadmaps, influence sales conversations, and drive business outcomes. In this session, Maria Knausz (Senior Director, Product Operations) and Juan Macias (Program Manager, Product Operations) will share how they partnered to design and execute a phased rollout strategy.

You'll hear how they combined executive alignment with on-the-ground enablement to make their product experience solution stick. From playbooks and learning cohorts to ensuring that data influenced everything from roadmap prioritization to sales insights, they’ll share what worked, what didn’t, and the lessons learned along the way.

Attendees will leave with a blueprint to accelerate Pendo adoption in their own organizations, balancing strategy with actionable steps to unlock real business impact.