Lightning round: Making product insights actionable at scale

McGraw Hill | Making decisions visible: The missing link in product analytics

Most teams assume their analytics tools are driving impact simply because the data exists. But collecting data isn’t the same as using it, and “data-informed” doesn’t mean much if you can’t name a single decision that changed because of it. In reality, many organizations are flying blind: decisions happen in silos, insights fade quickly, and teams rely on anecdotes or gut feel to gauge progress.

This 15-minute session challenges the assumption that access to data automatically creates value. We’ll explore why decision visibility is the missing layer of analytics maturity and how lightweight systems can make it easier to see, understand, and communicate how data actually influences product strategy. You’ll walk away with a clearer way to tell whether your analytics tools are truly making an impact or just generating more data.

You'll learn:

• How to connect feedback, analytics, guidance, and communication to create a living feedback loop that scales with intention.
• Tactics to build empathy, trust, and visibility across teams by turning signals into stories that drive meaningful action.
• Practical ideas for using tools to balance growth and humanity — scaling feedback and adoption without losing the heart of why it matters.

Sharefile Progress | Making it personal: How to scale the human touch, as you grow

Users hit friction and quietly disengage. Your CS team never knows it happened.

This session from ShareFile Progress covers how one team flipped that dynamic: using product data to identify friction points, then triggering a simple pop-up that lets users book time directly with their CSE. The result? Over 500 meetings per quarter and $10M+ in touched ARR.

In this session, you'll learn about:

• Finding the friction points worth acting on
• Building the automation (simpler than you think)
• Connecting product signals to CS workflows
• Tracking the actual revenue impact