Lightning round: Building a data-centric culture that sticks

Fusable | How Fusable rebuilt their platform, without breaking everything

When faced with a landscape of legacy tools with fragmented data that limited Fusable's ability to solve real problems for customers, they made a bold decision: stop investing in siloed upgrades and build a unified data platform from the ground up.

This transformation consolidated data from ten disparate systems, including those from past acquisitions, into a single foundation designed to support scalable, use case-driven product experiences.

Applied Systems | Scaling digital adoption, without scaling your team

Digital adoption isn’t just a post‑launch add‑on anymore. Now, it’s a baseline client expectation. But when enterprise clients rely on highly specific workflows, scaling that level of personalization becomes the real challenge, so we shifted the model. Instead of delivering digital adoption for clients, we built a framework that empowers them to run it themselves.

Our OEM Partner relationship unlocked deeper personalization and new monetization paths, while our education‑first onboarding turned what used to be hands‑on support into client‑owned capability. We'll share the lessons we learned and how we paved the way for all of our clients, from the largest enterprise to the smallest team, to grow their digital adoption programs

Waystar| From shiny new tool to daily habit: The Pendo Admin’s playbook for internal adoption 

You got the budget. You got the installation done. But the biggest challenge to Pendo ROI isn't setup—it's the "Adoption Cliff." That initial spike of PM excitement fades as teams slip back into old habits, choosing gut feel over real data. The powerful analytics engine is in place; now how do you ensure Product Managers actually use it every day to drive roadmap decisions?

Stop trying to force adoption and start selling value. This session throws theory out the window and delivers the practical playbook Waystar has built. They're sharing exactly what they've tried, what failed, and what actually worked to drive sustained internal behavior change—transforming Pendo from a "nice-to-have" dashboard into the non-negotiable source of truth for every product decision.

If you're a Product Ops Leader, Pendo Administrator, or PM ready to move past the initial excitement and cultivate a genuine data-driven culture, this is your session.