Lighting Round: Pendo admin playbooks

Applied Systems | Learning before adoption: Empowering teams to love Pendo

Teams don’t struggle with Pendo because of missing features — they struggle when they aren’t supported in learning how Pendo fits into their day-to-day work.

In this lightning talk, I’ll share lessons from driving Pendo learning and enablement across both enterprise and startup environments, and how those approaches need to evolve as organizations grow. While the platform stays the same, expectations around ownership, structure, and self-service change significantly. Internal enablement is what bridges that gap.

Ensemble Health Partners | How to scale ProdOps into a strategic force that actually matters

Product Operations is emerging as a critical function for organizations seeking to scale effectively, yet many teams struggle to define its scope and impact. This session explores how to grow a Product Ops team from foundational support to a strategic enabler of product excellence.

I’ll share a practical roadmap for scaling internally—establishing governance frameworks, standardizing processes, and building operational rigor—while simultaneously driving enablement outside the function.

Learn how Product Ops can empower product managers and cross-functional teams through tools, training, and AI-driven insights that accelerate decision-making and improve delivery outcomes.

Attendees will walk away with actionable strategies for structuring a high-performing Product Ops team, fostering organizational alignment, and creating measurable impact beyond the product org.

Applied Systems | The Power Play for GTM success: Pendo guide packages

In this session, we’ll explore how we at Applied use Pendo Guide Packages to help Product teams plan, launch, and optimize new features or pilots with confidence.

Launching a new feature successfully takes more than just a great product — it requires alignment, communication, and engagement across teams and users. By leveraging Pendo Guides and our packaged approach, teams can reduce friction, boost adoption, and ensure every launch makes an impact.

We’ll cover how to:

• Build excitement and awareness before launch using customized announcement modules and marketing sizzle videos.
• Simplify feature configuration for Enterprise Admins with clear, step-by-step digital guides.
• Deliver seamless onboarding experiences through in-app walkthroughs that drive adoption and self-service learning.
• Gather valuable user insights with integrated surveys and dashboards that track engagement and feedback in real time.

Bonterra | Preserving your sanity as a Pendo Admin

You’ve bought Pendo, it’s installed in your product, and staff are adopting it to help with their work.

But the more staff that get involved, the more questions start coming your way, which means more troubleshooting. How can you manage it with increasingly limited resources?

In this session, we'll discuss how to create your own three-tiered support system, the best way to leverage your colleagues' knowledge, and how AI tools can change the game.