Anticipating customer needs & driving retention with predictive analytics

Most customer success teams react to problems. Emburse predicts them before they happen.

This session shows how Emburse connected multiple Pendo workstreams—NPS, Customer Health, Predict, and Digital Renewal workflows—into one unified customer journey that spots risk early and drives growth proactively.

You'll walk away with:

• Real examples of predictive analytics driving retention
• Frameworks for integrating customer health into daily workflows
• Strategies for using digital touchpoints to reduce CSM workload while improving outcomes
• Proof that connected data beats disconnected tools every time