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Measuring the performance and impact of AI agents, at scale

10:30 AM - 11:15 AMMarch 26, 2026Day 2
Breakout
Memorial Hall

Description

Everyone's building and buying AI, but almost nobody can prove it's working.

Brian Walsh, SVP of Product at Pendo, breaks down the two-sided AI problem facing teams today: product managers who need to show customers are actually getting value from the agents they've built — and IT leaders who need to prove the AI tools they're buying are making employees more productive (and the business healthier).

Hear from Melissa Wood, Principal Product Manager at Quorum, on what it looks like to measure agent performance in the real world. Then, watch Pendo's own Principal PM Kruti walk through a live demo of Agent Analytics to see exactly how it works before you leave the room.

Personas

ProductUXITEngineering

Speakers

Brian Walsh

Brian Walsh

SVP of Product, Pendo
Pendo logo
Kruti Carsane

Kruti Carsane

Principal Product Manager, Pendo
Pendo logo
Melissa Wood

Melissa Wood

Principal Product Manager, Quorum
Quorum logo