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Measuring the performance and impact of AI agents, at scale
10:30 AM - 11:15 AM•March 26, 2026•Day 2
BreakoutMemorial Hall
Description
Everyone's building and buying AI, but almost nobody can prove it's working.
Brian Walsh, SVP of Product at Pendo, breaks down the two-sided AI problem facing teams today: product managers who need to show customers are actually getting value from the agents they've built — and IT leaders who need to prove the AI tools they're buying are making employees more productive (and the business healthier).
Hear from Melissa Wood, Principal Product Manager at Quorum, on what it looks like to measure agent performance in the real world. Then, watch Pendo's own Principal PM Kruti walk through a live demo of Agent Analytics to see exactly how it works before you leave the room.
Personas
ProductUXITEngineering
Speakers
Brian Walsh
SVP of Product, Pendo
Kruti Carsane
Principal Product Manager, Pendo
Melissa Wood
Principal Product Manager, Quorum