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Track 4: Drive workplace efficiency

From insights to impact: Transforming enterprise technology with product analytics

Zillow recognized a gap in their understanding of employee workflow efficiency, referring to it as a blind spot hindering their strategic progress. As a result, they have strategically shifted their focus to implement a product analytics strategy to gather insights of frontline activities across various tasks within a process. During this session, Steven will elaborate on their strategic deployment of Pendo Adopt, which enables them to obtain valuable user insights through the examinations of paths, workflows, and user journeys. Furthermore, Steven will outline strategic intentions to capitalize on Pendo In-app Guides in order to actively enhance employee productivity and product engagement. If you’re a product manager or engineering leader, you won’t want to miss this opportunity.


Steven Washington

Senior Product Manager