FAQ

General event

What are the registration hours?

Monday, September 12 (Training attendees only): 8 am – 9 am, Pendo HQ, 301 Hillsborough St. Raleigh, NC
Tuesday, September 13: 9 am – 5 pm, Duke Energy Center for the Performing Arts
Wednesday, September 14: 8 am – 7 pm, Duke Energy Center for the Performing Arts

What is the shuttle schedule and stops?

The Pendomonoium shuttles will be running every 15-20 minutes on a predetermined loop. The shuttle will stop at the following locations:

Duke Energy Center for the Performing Arts – Bus lane cutout on Wilmington St.
Hotel 83 – 603 W. Morgan St.
AC Hotel – 9 Glenwood Ave
Pendo Office
City Club Raleigh (Wells Fargo Building) – 125 S Salisbury St. (Tuesday only)

All you need to ride is your Pendomonium badge! Shuttles will run from 9:00 AM – 7:00 PM on Tuesday, September 13th and 8:00 AM – 10:00 PM on Wednesday, September 14th.

Where can I find the agenda?

Right on your badge! Simply scan the QR code on the back of your Pendemonium badge to access the agenda.

You can also find the agenda by downloading the event app through CrowdCompass. Once downloaded, search for “Pendomonium” and login to the app using the same name and email address you used for registration. Then, navigate to the “schedule” tab to view sessions, speakers, and the overall agenda.

Where can I find a map of the event?

To find a map of Pendomonium, please download the Pendomonium Event App through the app “Events” by CrowdCompass. Once downloaded, search for “Pendomonium” and login to the app using the same name and email address you used for registration. Then, navigate to the Maps page and select “Venue Map”. Voilà!

Where are the restrooms located?
Restrooms are located inside Duke Energy Center for the Performing Arts, and are designated on the event venue map (see above) as purple triangles. All-gender restrooms are available in Raleigh Memorial Auditorium lobby.

Where is the keynote taking place?
All keynotes will be held in Raleigh Memorial Auditorium. Please refer to the map here.

The gates are closed in front of the other theaters. How do I get in?
The gates will open before the breakout sessions.

Where is A.J. Fletcher Opera Theater?
A.J. Fletcher Opera Theater is located to the left of Raleigh Memorial Auditorium. Please refer to the map here.

Where is Kennedy Theatre?
Kennedy Theatre is located behind Raleigh Memorial Auditorium. Please refer to the map here.

Where is Meymandi Concert Hall?
Meymandi Concert Hall to the right of Raleigh Memorial Auditorium. Please refer to the map here.

Where is the Pendo Product Experience Zone located?
The Pendo Product Experience Zone is located outside next to registration. Look for the pink astroturf!

Where is the Pendo Neighborhood located?
The Pendo Neighborhood booth is located within the Pendo Product Experience Zone. Look for the pink astroturf!

Where is the Sponsor Village located?
The Sponsor Village is located outside, directly in front of the main entrance of the Raleigh Memorial Auditorium.

Where is the Merch Booth located?
The Merch Booth is located in the lobby of Raleigh Memorial Auditorium.

How does the Pank Points system work?
Scan your wristband at the entrance of every session, at booths in the Pendo Product Experience Zone, and in the Sponsor Village to receive Pank Points. You can redeem your Pank Points for Pendomonium merch at the Merch Booth located in the lobby of Raleigh Memorial Auditorium.

Where is the nursing room located?
There is a Mamava Lactation Pod located next to Meymandi Concert Hall. The password to enter is 8008.

Is there a coat check?
Unfortunately, we are unable to provide a coat or bag check at Duke Energy Center for the Performing Arts. Please store your luggage at your hotel.

What is Pendomonium?

Pendomonium is the only two-day product festival where forward-thinking leaders in product, IT, and digital transformation gather to learn and exchange ideas.

What can I expect from Pendomonium 2022?

32+ cutting-edge breakout sessions, covering product-led strategies, thought leadership, and technical product deep dives
Thought-provoking keynotes aimed to educate and inspire, set in a performing arts theater surrounded by creativity
Festival-style food and music in an indoor-outdoor setting, perfect for mingling and recharging between sessions
An opportunity to attend full-day trainings to get Pendo certified and engage with subject-matter experts
Nightly parties for a chance to unwind, build connections, and experience Raleigh
An environment that puts your health and safety first, in partnership with the NC Department of Health

When and where will Pendomonium 2022 take place?

Pendomonium will take place at the Duke Energy Center for the Performing Arts in Raleigh on September 13-14.

What is the dress code for Pendomonium?

Business casual attire is appropriate for all functions at Pendomonium.

What weather should be expected?

The average high in Raleigh in September is mid-80s and the lows in the mid-60s. We recommend bringing a light sweater or jacket as meeting rooms tend to be chilly.

What is the contact for dietary restrictions or allergies?

We ask this question during the registration process to ensure that we capture any needs or restrictions you may have. If you have any additional needs or clarifications, please email [email protected]. We will do everything we can to accommodate your request.

Will nursing rooms be available for nursing mothers?

To ensure a welcoming environment for all Pendomonium attendees, a dedicated mother’s nursing room will be available at the Duke Energy Center.

What is the Pendomonium hashtag?

#PNDM22

Will there be a Pendomonium mobile app?

There will be! We will provide access to all attendees shortly prior to the event.

How will in-person attendees gain access to the various events, keynotes and breakouts?

Your conference badge and name tag will serve as your ticket and provide you access to the events you are registered to attend. You must wear your badge at all times.

What if I lose my badge?

If you lose your badge, you will need to go to the registration desk for a new conference badge. You will be charged $100 for the replacement badge.

Will there be sponsorship opportunities for our partners?

Yes. We’re excited to include partners in Pendomonium 2022. Sponsorship opportunities are limited, please contact [email protected] with any questions.

Health and safety

How is Pendo addressing health and safety at Pendomonium?

Pendo will be following all local mandates regarding COVID-19. We will ensure the event venues have implemented advanced health and safety procedures for our event such as increased cleaning schedules of facilities and allowing for ample room to social distance for added comfort. Attendees who join us at Pendomonium agree that they will follow all health and safety guidelines required by Pendo and Pendomonium organizers and/or the Duke Energy Center, Pendo Raleigh, and any offsite venues. We advise attendees to review the COVID-19 health screening questions and to stay at home if they are experiencing symptoms or have been exposed to COVID-19 within 14 days of the event.

Your safety and concerns are paramount so should you have any additional questions regarding COVID-19 policies at Pendomonium, please contact [email protected].

Pricing

What is the registration fee?

2022 Pendomonium Experience Pass Pricing – September 13-14

Super early bird: $699 (Expires July 5 or when sold out!)
Early bird: $799 (Expires August 22 or when sold out!)
General admission: $899 (Expires September 12 or when sold out!)

Buy 3 passes get 1 free* Must register all 4 passes together for discount to apply.

What training is offered on Monday, September 12?

Pendo Essentials Certification Course (Capacity: 50) – $450

Are you new (or new-ish) to Pendo? If so, this one-day, hands-on workshop is for you. You’ll learn how to install Pendo, tag pages and features, create segments, set up guides, perform behavioral analytics, and tips for applying best practices each step of the way. This session gets you on the path to being Pendo certified. You’ll leave ready to get certified and with a special access code to access the exam for free.

Duration: 8 hours
Date and time: Monday, September 12, 9 a.m.-5 p.m.
Location: In-person in Raleigh, to be announced.
A laptop is required for this course.

Topics covered:

What is Pendo?
Most Common Use Cases for Getting Value from Pendo
Installation and Set up
Tagging Basics and Best Practices
Introduction to Segmenting
Implementing Guides and Layouts
Beginning Behavioral Analytics

Who should participate:

Anyone who is new to Pendo and would like to learn how to use Pendo’s core functionality.
Newer members of large and growing teams using Pendo who didn’t receive training as part of their initial enablement.
Pendo customers who would like a refresher on Pendo’s core features and an overview of its evolving capabilities.

This course is not for Pendo Adopt customers who are using the new Pendo Adopt UI.

Pendo Admin (Capacity: 25) – $450
Introducing our next level certification, Pendo Admin!

Pendo Admin is for those looking to lead the Pendo initiative at your company. This course will be a hands-on deep dive into all aspects of what a successful Pendo implementation will look like. Attendees will learn what it takes to build a Center of Excellence and implement Pendo from start to finish. A project will be submitted at the end of the workshop in order to achieve certification.

*Attendees must already have their Pendo Essentials certification in order to attend Pendo Admin*

Mind the Product Training Course (Capacity: 24) – $450

Product Management Foundations

What is the role of the product manager?

Foundations is an overview course that helps product managers develop a broader understanding of their role. Build confidence, deepen product culture, and align your product team around a shared understanding of their craft.

The big questions:

What are the core functions and primary responsibilities of a product manager?
What does good product management look like?
How do product managers know if they are adding value?

What we cover:

Product Development Lifecycle

The stages of the product lifecycle and how they fit into your role
Learning Mindsets and how they apply at each stage of the product lifecycle
Evolving your craft as a product manager

Goals Alignment

OKRs vs. KPIs vs. Metrics
Breaking down business goals for your product
Aligning the team and organisation around goals
The difference between business goals and product outcomes

Hypothesis and Testing

Crafting an effective hypothesis
Ways to test your hypothesis
Planning a valuable experiment
Different type of experient
Components of a user interview and when to use them
Conducting user interviews and avoiding bias

Product Roadmapping

Understand the purpose of a roadmap
Determine the right structure for your product roadmap
Facilitate a collaborative roadmap creation and update process
Identify outcomes and themes out of features and solutions

Leading Product Teams

How to lead without authority
Cultivating psychological safety
Nurturing creativity

Are group discounts available?

Yes! Buy three tickets, get one free.

How can I purchase group tickets?

Register here and the discount will automatically apply when you reach either the Group or Super Group number. You must purchase all tickets in one transaction to be eligible for the discounted rate. If you have questions on how to do this, please contact [email protected]

Registration

Where do attendees go to register?

All registrations are done online here.

Will attendees receive confirmation of their registration?

Yes. After registering online, attendees will receive an automated email confirming their registration.

What types of payments are accepted for Pendomonium?

All registration fees for the event are in U.S. dollars and are payable via credit card (American Express, Discover, MasterCard, or Visa). Should you not be able to utilize a credit card, please contact your CSM for assistance. All fees must be received prior to the event or paid onsite before a badge will be issued.

Is my reservation transferable?

Yes. If you register and pay but are unable to attend, you can transfer your registration to a colleague from your organization until September 2, 2022. Please submit all transfer requests to [email protected] and include the first name, last name, title, organization and email address of the new attendee. Any hotel reservations made will need to be canceled and/or changed directly with the hotel.

What if I have to cancel?

If you registered for Pendomonium and are unable to attend, please cancel your registration as soon as possible.

Cancellations received after 5:00 p.m. Pacific Daylight Time by Monday, August 22 will be charged 50% of the tuition cost. Cancellations received after 5:00 p.m. Pacific Daylight Time on Friday, September 2 will be charged 100% of the tuition cost. No refunds will be issued for no-shows. Hotel reservations should be canceled directly with the hotel.

What does the Pendomonium registration fee include?

The registration fee includes a two-day, live, product festival at Raleigh’s Duke Energy Center. “The Pendomonium Experience” passes include: Continental breakfast and full lunch plus snacks and receptions Tuesday and Wednesday (Training passholders will receive breakfast and lunch day of training), admission to breakout sessions, admission to keynotes and mainstage sessions, admission to Pendo’s Night Out Party, experiences you won’t get anywhere else, swag, and memories to last a lifetime! Registration does not include air transportation and hotel accommodations.

Are meals included?

Yes, a light breakfast, lunch, and heavy appetizers in the evening are provided to all attendees on September 13 and 14. During the check-out process you can reference dietary restrictions.

Travel

Is there a discounted rate at the host hotel?

Yes, there is a discounted rate available at the Raleigh Sheraton and The Casso (The Casso select the $229 rate rooms). If you have any questions, please contact [email protected].

What is the closest airport?

Raleigh Durham International Airport (https://www.rdu.com/) is the closest airport to the Raleigh Convention Center.

What are the directions to the Duke Energy Center for Performing Arts?
Please visit the Raleigh Duke Energy Center website for directions. https://www.dukeenergycenterraleigh.com/

Contact us

I still have questions. Whom do I contact?