Product-led customer success at scale ->
Sr. Manager, Scale Customer Success, Pendo
Erica is the senior manager of scale customer success (CS) at Pendo. She’s been with the company for over 5 years, and has held a variety of roles building the foundation of the CS org (plus a stint on the product team). Erica is passionate about building teams, structure, and process to support Pendo’s incredible customers at scale.