Trust

Security & Privacy: How Pendo treats your data and your application

Our Policy

As an extension of your product, we believe that performance and security must be central to everything we do. As product people, we wouldn’t want to add anything to our product that erodes these core tenents. This is why we have continuously focused on ensuring that our solution doesn’t impact the integrity of your data, your users, or your application.

Frequently Asked Questions

Where does Pendo store data?

Pendo’s application and data are hosted and stored in Google’s Cloud Platform where they share the same infrastructure as Google’s primary services. Data for each customer is using separate Google AppEngine namespaces to ensure that no data is co-mingled.

Is the data encrypted?

All data hosted by Pendo is encrypted. If the application is accessed via SSL, data is also transferred encrypted via SSL.

Does Pendo collect any personally identifying information?

The only identifying information that Pendo requires is a unique user ID for your end users. All other information is optional (but will provide for richer analysis and segmentation). Pendo does not collect any user-entered form field text in your application.

Does Pendo support 2-factor authentication?

2-factor authentication is available via Google Authenticator.

Is Pendo PCI compliant?

Pendo is PCI compliant and conducts a 3rd-party security audit every year. In addition, Google AppEngine is SOC 2, SOC 3, ISO 27001, FISMA, and PCI compliant.

Will Pendo slow down my application?

Pendo is designed to minimize the impact on your application. The client-side agent is only about 50 Kb and loads asynchronously. Data transmissions are queued and sent to the server every 2 minutes. Data is compressed before sending so that each transmission is less than 2 Kb.

How is the client agent distributed?

The JavaScript code is hosted and deployed in Amazon’s Cloudfront Content Distribution Network (CDN), with an extremely broad network of servers and edge caching to ensure rapid loading times. Amazon service level agreements guarantee 99.9% uptime for the agent delivery.

How will guides and walk-throughs affect my application?

Guides load with the Pendo agent. They will not be displayed until the current page is finished loading. The typical response time for guides is sub-second with 99% of guides delivered in less than half a second.

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Getting Started with Pendo

Download our engineering guide for best practices on deploying, configuring, and managing Pendo within your application for maximum performance and security.

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