2022 Agenda
4 stages. 30+ sessions. Tons and tons to learn and discover. The Pendomonium 2022 agenda is now live. All times below are ET.
Optional training Monday, 9/12 Day 1 Tuesday, 9/13 Day 2 Wednesday, 9/142022 Agenda
Monday, 9/12
8:00 am – 9:00 am
Registration opens for training courses
9:00 am – 5:00 pm
Tuesday, 9/13
9:00 am
Registration opens
9:00 am – 11:00 am
11:00 am – 12:30 pm
Keynote: Winning the future with product
Todd Olson, CEO and Founder, Pendo
Trisha Price, Chief Product Officer, Pendo
Erik Troan, Chief Technology Officer, Pendo
Mark Mitchell, Chief Product Officer, Morgan Stanley at Work
Teresa Lamantia, Sr. Vice President Operational Transformation and Performance, IQVIA
12:30 pm – 1:30 pm
2:00 pm – 2:30 pm
Product-led deep dives: Companies that are changing the game
Christine Itwaru, Senior Director of Product Ops, Pendo
Roxanne Bullard, Director of Product Operations, Truckstop.com
Christina Bourne, Lead Product Manager, CallRail
2:45 pm – 3:15 pm
Unlock Efficiency Track Kennedy
Welcome to the era of efficiency: How product-led companies do more with less
Darren Long, SVP, Advisor Tools, Nasdaq Dorsey Wright
Marcus Andrews, Director of Product Marketing, Pendo
Decide with Data Track Meymandi
Measuring the efficiency and effectiveness of your digital workplace
Hannah Whiteside, Senior Product Marketing Manager, Pendo
Josh Rainer, Senior Product Manager, Pendo
Delight Users Track Memorial Hall
How Rocket Central leveraged Pendo to increase speed to action in a changing market
Liju George, Senior Market Researcher, Rocket Central
Drive Adoption Track Fletcher
Driving adoption and better experiences for Q2 innovations
Travis Brown, Product Manager, Q2 Software
April Thomas, Director of Product, Q2
3:30 pm – 4:00 pm
Unlock Efficiency Track Kennedy
Mitigate SaaS sprawl: How right-sizing your digital workplace can “spark joy”
Chad Holdorf, VP of Product, Adopt, Pendo
Jonathan Ortiz, Senior Strategy Consultant, Pendo
Decide with Data Track Meymandi
How to “wow” internal leaders and decision makers with better product metrics
Stephanie Tanzar, Senior Director of Product Management, Pendo
Daniel Galenkamp, Vice President, Product and Development, CoStar
Delight Users Track Memorial Hall
How iRobot uses proactive product messaging to partner with users in every step of their journey
Mary Ward, Senior Digital Product Manager, iRobot
Drive Adoption Track Fletcher
A product-led approach to product-market fit
Sudhee Chilappagari, Vice President, Battery Ventures
4:00 pm – 4:30 pm
4:30 pm – 5:30 pm
Luminary Keynote: The cosmos and creativity—A look into the future at 3 different levels
Dr. Michio Kaku, Theoretical Physicist and Futurist
Sophia Chang, Legendary Music Director, Manager, and Author
Sam Rad, Entrepreneur and Author
5:30 pm – 7:00 pm
Wednesday, 9/14
8:30 am – 9:00 am
9:00 am – 10:00 am
Keynote: Building responsible products—Why intent matters more than ever
Andy Vitale, Executive Vice President of Design, Rocket Companies
10:00 am – 10:30 am
Break
10:30 am – 11:15 am
Keynote: If you build it, will they come? Why customer validation makes all the difference with your product
Sean Kim, Chief Product Officer, Kajabi
11:30 am – 12:00 pm
Unlock Efficiency Track Kennedy
Optimize product planning and communication with roadmaps
Uxia Fernández Rodríguez, Product Manager, Pendo
Hannah Chaplin, Product Marketing Principal, Pendo
Decide with Data Track Meymandi
How business technology leaders are creating the ideal post-pandemic digital workplace
Bryce Elliott, CIO, Truist Financial
Rob Buhrman, Technology Transformation Principal, Grant Thornton
Enrique Jenkins, Vice President, Business Technology, Pendo
Bryan Carey (Moderator), Vice President of U.S. Instruction, Prosci
Delight Users Track Memorial Hall
Guide Orchestration: New tools to build a harmonious guide experience for users
Keren Wexler, Senior Director of Product, Pendo
Eric Miller, Digital Adoption Product Manager, Tridiuum
Glenda Araya, Senior Product Designer, Imagine Learning
Drive Adoption Track Fletcher
How marketing teams can increase and optimize in-app guide engagement
Lucile Vea, Group Manager, Engagement Marketing, Zendesk
12:00 pm – 1:00 pm
1:00 pm – 1:30 pm
Unlock Efficiency Track Kennedy
Product Ops: Fueling efficiency in the product organization and beyond
Christine Itwaru, Senior Director of Product Ops, Pendo
Ellie O’Connor, Associate Director, UX & VOC, S&P Global
Robert Stepowany, Senior Product Manager, Covetrus
Decide with Data Track Meymandi
Introducing NPS insights: Use machine learning to cut through the noise
Inbal Budowski-Tal, Senior Director of Machine Learning, Pendo
Courtney Haindel, Product Marketing Manager, FACTS
Delight Users Track Memorial Hall
From good to great: How small touches can significantly improve the customer experience
Liz Feller, Manager, Online Help Technology and Analytics, Nelnet Business Services
Drive Adoption Track Fletcher
Using Pendo to build and scale user research programs
Itai Kranz, Head of User Experience, Sumo Logic
1:45 pm – 2:15 pm
Unlock Efficiency Track Kennedy
Zero to one: Creating a new product line from the ground up
Sameer Mehta, VP Product Management, Citrix
Stephanie Monk, Director, Customer Marketing, Citrix
Decide with Data Track Meymandi
Build a product analytics dashboard that inspires curiosity and discovery
Stephanie Tanzar, Senior Director of Product Management, Pendo
Dave Shay, Director of Customer Insights, Foreground
Delight Users Track Memorial Hall
How Okta uses Pendo Feedback to gather customer product requests through online community
Veronica Jowers, Director of Customer Community and Online Support, Okta
Alejandra Galindo, Online Customer Experience and Adoption Manager, Okta
Leila Dunning, Senior Community Programs Manager, Okta
Drive Adoption Track Fletcher
Cross-app everywhere: Why your tech portfolio is more than the sum of its parts
Alejandro Dao, Product Manager, Pendo
Tiffany Kitchen, Senior Product Manager, Pendo
Brian Greenbaum, Lead Product Designer, Pendo
2:30 pm – 3:00 pm
Unlock Efficiency Track Kennedy
Product-led customer success at scale
Erica Akroyd, Sr. Manager, Scale Customer Success, Pendo
Ryan Philpott, Scale Customer Success Program Manager, Pendo
Decide with Data Track Meymandi
How Fidelity uses product analytics to enrich client engagements and drive retention
Cora Hilgert, Product Operations Manager, Fidelity Clearing Canada
Delight Users Track Memorial Hall
Ravi Vellanki, Director of Product Analytics, Thomson Reuters
Cory Anderson, Senior Manager of Product Insights–Legal Tech, Thomson Reuters
Spike Hains, Senior Architect of Analytics Enablement, Thomson Reuters
Drive Adoption Track Fletcher
Proactive customer lifecycle guidance: The evolution of the nurture strategy
Conner Hatfield, Adoption & Retention Marketing Manager, Adobe
3:15 pm – 4:15 pm
4:15 pm – 4:45 pm
Unlock Efficiency Track Kennedy
Verint’s journey using Pendo for enterprise-wide customer success
Paul Whelan, Director, Customer Success Operations, Verint
Anne-Marie Bitman, Customer Success Leader, Verint
Decide with Data Track Meymandi
Using the improved Data Explorer to answer important questions about your product data
Derek Duoba, Senior Product Manager, Pendo
Andrew Hackman, Senior UX Researcher, Billtrust
Delight Users Track Memorial Hall
Create unique learning experiences using Pendo guides
Mary Kidd, Systems Manager, Customer Operations, Alarm.com
Evan Thomas, Systems Operations Specialist, Alarm.com
Drive Adoption Track Fletcher
Experimentation: Inspire every part of your business to test and iterate using Pendo
Thu Young, Data Scientist, Pendo
Jonathan Rice, Senior Data Analyst, Pendo
5:00 pm – 5:30 pm
Unlock Efficiency Track Kennedy
Governance strategies to wrangle your Pendo guides
Jacob Mecham, UX Designer and Pendo Manager, AdvancedMD
Decide with Data Track Meymandi
Transforming your product through challenges: How Morgan Stanley used a hackathon for implementation
Liz Chudleigh, Data Analyst and Product Owner, Morgan Stanley at Work
Taylor Bugo, Product Manager, Morgan Stanley
Delight Users Track Memorial Hall
Adam Teece, Content Advisor, Boomi
Brian Utz, Director of Product Management, Sopheon
Drive Adoption Track Fletcher
Pendo on Pendo for product-led growth
Nichole Mace, VP of Product Growth, Pendo
Danielle Satterwhite, Senior Growth Marketing Manager, Pendo
Sneha Raghavan, Director of Product and Success Analytics, Pendo
5:30 pm – 7:00 pm
Cocktails & networking
7:00 pm – 8:00 pm
FLS+
8:00 pm – 10:00 pm