Turn visual data into insights with Pendo Session Replay
See your user experience firsthand with video playbacks of their web and mobile sessions.
Visualize behavior in context with quantitative analytics and qualitative feedback to uncover the 'why' behind user actions.
Spot usability issues, refine features, and improve onboarding experiences.
Instantly surface the most relevant sessions with AI-powered suggested replays.
Session replay software connected to your product analytics.
Visual proof of user behavior
See exactly what users experience with context for every click. Session recordings reveal the "why" behind every interaction.
See exactly what users experience with context for every click. Session recordings reveal the "why" behind every interaction.
Unlimited session replays
No recording caps. Watch as many user sessions as you need, stored for as long as you need them.
No recording caps. Watch as many user sessions as you need, stored for as long as you need them.
Integrated with analytics
Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity. No context switching required.
Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity. No context switching required.
Not your average Session Replay tool
Get straight to insights, not noise
Filter for relevance or dive into Suggested Replays revealing hidden behavior trends.
Access replays across Pendo
Gain immediate context behind signals like user drop-off, NPS detractors, or unclear feedback.
Put customer privacy first
We offer three out-of-the-box, no-code settings that are fully customizable to your needs.
Spot, report, and resolve quickly
Act on insights fast—validate trends, see errors in logs, and report bugs with AI.
Watch replays across third-party apps
See where employees get stuck by capturing workflows in tools like Salesforce or Zendesk.
“WithSessionReplay,thesupportagentcangetallthecontexttheyneedwithouthavingtoaskanotherquestion.”
Lauren Lathorp
Senior Manager of Customer Support, Avero
See the behavior behind product data.
Gain deeper insights into user behavior, identify friction points, and improve product features with ease.
Watch this 2-minute demo to see Session Replay in action.
Don’t just take it from us
Session Replay
Pendo has been a huge win for us in this time when every dollar counts and efficiency is super important. It’s made collaboration more grounded in tangible objectives and results, and it provides metrics that define what ‘better’ really means.
– Gustaf Jungnelius, Senior Manager of Product Operations and Performance
EXPLORE THE PENDO PLATFORM
Every tool you need for better software experiences
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Questions become answers, instantly
Get instant answers to your toughest product questions by asking in natural language.
- Know if your agents are helping or hurting
- Ask your behavioral data and feedback anything
- Understand AI conversations and prevent risk
No pressure. Just answers.
See how Pendo works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.
Frequently asked questions
Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more.
If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.
With Session Replay on Pendo, you get one home for user behavior intelligence. See the behavior that’s driving the data, from launches to product discovery. Better understand your quant and qual data by watching what users do within the context of your app. Gain an even deeper understanding of customers by experiencing exactly what they experience. Then, leverage that evidence to confidently align teams around your solution.
Pendo Session Replay includes unlimited replays, so your exploration is never restricted, and you remain in control of where to begin your analysis.
Replays are organized by segments, guides, and usage data, making it easy to jump straight to the sessions that matter most to you and your team.
Since Pendo Session Replay software is fully integrated within the Pendo platform, you can access replays from anywhere in Pendo, moving from data points to replays with a single click, and observing the behavior behind the data across in-app guides, product analytics, and heatmaps—with even more integrations on the way.
When using a software experience management platform like Pendo, session replay helps you:
Identify friction points – See where users struggle and improve workflows.
Optimize onboarding – Refine user journeys to drive adoption.
Validate feature effectiveness – Ensure new updates meet user needs.
Enhance customer support – Troubleshoot issues quickly with real user insights.
Boost engagement & conversions – Improve key interactions and reduce drop-offs.
Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2.
