Pendo best practices

Too many cooks? The secret sauce to managing guides at scale

When multiple departments and teams use Pendo, how do you manage a large number of guide requests and which ones go live when? See how NBS' In App Help Administrator built a process and set expectations for guide request intake, approvals, and internal communication that improved collaboration and awareness of guide content and volume while still shipping on time. Using a feature release and a training opportunity as examples, see how all departments and teams get what they need without a large time investment or having too many cooks in the kitchen.