How to self-service the wrong way and then get it right: Empowering users and product through the Resource Center
How useful are support documents if no one can access them? Not very useful at all. Learn how Pendo empowered Elsevier to build an in-app support hub using the resource center. Within a short period of time, Elsevier was able to launch the resource center, which immediately put a host of self-service options – from on-screen guides to announcements – right in front of the users when they needed it the most. This session covers how Elsevier teams collaborated to build the resource center, how they measured success, and key learnings along the way.