Pendo best practices

Choose your own adventure: The path to retention with user-led onboarding

How does a company scale the onboarding of an influx of new customers, each with unique training needs? Can guided in-app walkthroughs successfully replace in-person training? In the midst of the global pandemic when access to mental health services became a dire necessity, Tridiuum, a digital behavioral health company, was faced with this exact dilemma.

Learn how Tridiuum used Pendo to support and empower new customers from afar by putting users in the driver seat of their own onboarding experience. Explore best practices for creating guided walkthroughs, dissect lessons learned from how NOT to create in-app materials, and examine use cases on how the right user-led onboarding experience can increase customer retention.