Measure and increase customer happiness
See how your product helps or hurts satisfaction with targeted NPS, product-market fit, and CSAT surveys.
Track NPS trends in-app to proactively address issues, boost satisfaction, and reduce churn across key segments.
Correlate NPS with feature usage to invest in what’s working—and course-correct what’s not.
Segment NPS feedback to prioritize investments that move the needle for your users.
Increase loyalty and grow your business
Spot and improve sentiment shifts
NPS, CSAT, product-market fit, and other sentiment metrics. In-app or via email.
Combine analytics with NPS
Identify user behaviors and areas of your product that are impacting your sentiment and NPS.
AI-generated qualitative insights
Extract, sort, and synthesize insights from your qualitative customer feedback.
Understand usage volume
Plot NPS against product usage—across the entire product, or individual pages or features.
Analyze sentiment by user segment
Filter responses by role, company size, plan level, or any other demographic metadata. Then, close the loop with targeted in-app messaging.
“Wehaveanin-appNPSsurveythatwerunwithPendo.During[an]incidentwesawatwenty-percentjumpinourNPSscores,andIcanonlythinkthatitwasinpartduetohavingthosenotificationsintheproduct.”
Jennifer Sand
VP of Product Management, Cisco
Don’t just take it from us
Digital Adoption
The data came in and we had over 2,200 [NPS survey] responses. That far exceeded our expectations. And because we sent it via Pendo instead of through an online survey tool, we were able to collect so many different data points.
– John Hooper, Manager, Revenue Insights and Analytics
EXPLORE THE PENDO PLATFORM
Every tool you need for better software experiences
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Questions become answers, instantly
Get instant answers to your toughest product questions by asking in natural language.
- Know if your agents are helping or hurting
- Ask your behavioral data and feedback anything
- Understand AI conversations and prevent risk
No pressure. Just answers.
Schedule a demo and have an expert show you how how Pendo provides the best NPS, product-market fit (PMF) and CSAT survey tool and platform.
Frequently asked questions
Yes! Pendo can generally be installed in an hour or less.
Yes! Pendo is a codeless solution for native iOS and Android Applications, Xamarin & React Native. We have a Track Events solution for SwiftUI, Flutter and hybrid apps.
Data is hosted on Google Cloud Platform - either in the USA or EU, dependent on customer requirements.
Yes! Pendo currently has 40+ integration partners to extend the power of Pendo with the tools your team uses every day. Connect to key business systems like Salesforce, Zendesk, Slack, and more to rally your cross-functional teams around your product.
