Prioritize and build with confidence
Pendo Listen gives you a 360° view of your customers' needs, backed by data and accelerated by AI. Confidently build and launch successful products—all in a single platform.
Capture feedback at scale and take action to reduce churn and improve customer satisfaction.
Use AI-powered analysis to identify trends, prioritize improvements, and enhance the customer experience.
Validate roadmap priorities in-app and send feedback directly to your roadmap.
Turn user voices into insights.
Listen better
Listen better
Collect and centralize feedback across your entire ecosystem.
Move faster
Skip triage and jump straight into asking questions with your feedback agent.
Build evidence
Enrich feedback with user intelligence and prioritize ideas based on impact.
Close the loop
Bring internal and external users along on the journey.
Turn customer signals into confident decisions.
Centralize user feedback
- Capture high-impact feedback. Pull in call transcripts, support tickets, survey responses and more.
- Automate your triage. Let Pendo AI organize raw feedback so you can get straight to insights and patterns: is it a feature request, a bug report, or a complaint?
- Scale your VOC program. Manage feedback at a scale you could never do manually, across Gong calls, Zendesk tickets, and NPS comments.
Prioritize ideas based on revenue impact
- Skip the data dive. Ask in natural language, and watch Pendo AI reveal themes and trends in seconds.
- Context at a glance. Map account ARR, churn risk, and in-product behavior to every idea, so you know which requests move the needle.
- Co-create with customers. Share where you’re heading via an Ideas Portal or in-app experiments.
Close the loop with users
- Turn insight into tickets. Spin up a fully briefed Jira issue with just a few clicks, complete with all the context engineers need.
- Build aligned roadmaps. Automatically surface top-priority requests into your roadmap to keep stakeholders in sync.
- Keep users in the know. Trigger email and in-app alerts as ideas progress so contributors see their impact and stay engaged.
“[BeforePendoListen]itcouldtakeweekstogatherfeedbackfromvarioustoolsanddepartments.Now,everythingisrightthere—it’saccessibleandmorerobustthanwhatwehadbefore.”
Jonny Lim
Design Researcher at LawVu
Build what matters.
Skip what doesn't.
Scale your voice-of-customer program with a feedback agent that analyzes and surfaces the insights you need for a data-driven roadmap.
Watch this 2-minute demo to see Pendo Listen in action.
Don’t just take it from us
Digital Adoption
Analyzing feedback and finding signal in the noise was a big challenge before using Listen.
– MT McCann, Director of UX
EXPLORE THE PENDO PLATFORM
Every tool you need for better software experiences
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Questions become answers, instantly
Get instant answers to your toughest product questions by asking in natural language.
- Know if your agents are helping or hurting
- Ask your behavioral data and feedback anything
- Understand AI conversations and prevent risk
No pressure. Just answers.
See how Pendo works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.
Frequently asked questions
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.
1. Capture and organize feedback:
- Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.
2. Understand user needs with AI-powered analysis:
- Organize feedback using labels and product areas for easy filtering and analysis.
- Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
- Transform raw feedback into concrete product ideas.
3. Validate ideas before you build:
- Test your ideas with real users to gather user preferences and ensure strong product-market fit.
4. Craft a clear product roadmap:
- Translate validated ideas into a development plan and sync with tools like Jira.
- Create and manage product roadmaps, visualizing features and their release timelines.
- Foster clear communication between product teams, stakeholders, and ultimately, your users.
