Elevate engagement with behavior-based messaging
Combine in-app guides, email, and data for the personalized product communications your users deserve.
Create personalized, cross-channel welcome experiences to help visitors get value out of your app quickly.
Ensure customers engage with your app by announcing new features and helping users who’ve abandoned workflows.
Connect with inactive users outside the app to reengage their interest.
ユーザーが必要とするまさにその場所で、アプリ内でのパーソナライズされたガイダンスを提供します。ユーザーが必要とするまさにその場所で。
カスタムPendoガイドのデモをスケジュールし、専門家にPendoの使い方を示してもらいましょう。
担当者に早期かつ頻繁に警告する
顧客のリスクが変化した際（理由も含めて）、SalesforceやSlack上で営業担当者に即座に通知します。
顧客のリスクが変化した際（理由も含めて）、SalesforceやSlack上で営業担当者に即座に通知します。
「なぜ」を説明する
各予測には、データに基づいた解説と次のステップが添えられているため、顧客離れの要因やその防止策を把握できます。
各予測には、データに基づいた解説と次のステップが添えられているため、顧客離れの要因やその防止策を把握できます。
カスタマーサクセスの自動化
予測型のリアルタイムセグメントとパーソナライズされたカスタマージャーニーを活用して、顧客エンゲージメントを拡大します。
予測型のリアルタイムセグメントとパーソナライズされたカスタマージャーニーを活用して、顧客エンゲージメントを拡大します。
ユーザーの旅のあらゆる段階を調整
メッセージングジャーニーの同期化
アプリ内メッセージとメールメッセージを調整し、可視化して、行動を促し、形作ります。
すべての体験をパーソナライズする
動的なセグメンテーションを使用して、ユーザーが製品内で何をするか（またはしないか）に基づいてメッセージングジャーニーを開始します。
インタラクションを結果に結びつける
メッセージの指標とアプリ内行動（機能の採用など）を結びつけ、影響を測定し、成長を促進します。
Don’t just take it from us
Digital Adoption
“The most exciting thing for us is the speed at which we can get information. I can be in a meeting with product and engineering and within fifteen minutes, we get data from Pendo to answer our question and help us make a decision.”
– Chuck Konfrst, Director of User Experience at Cox Automotive
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Questions become answers, instantly
Get instant answers to your toughest product questions by asking in natural language.
- Know if your agents are helping or hurting
- Ask your behavioral data and feedback anything
- Understand AI conversations and prevent risk
Frequently asked questions
Orchestrate is a messaging solution designed to trigger journeys based on user behavior to personalize communication, reach users outside of your product, and report on impact.
Orchestrate is a powerful automation engine, which is central to Pendo’s AI strategy. Orchestrate aims to deliver an intelligent messaging solution that eliminates manual, tedious work, while acting on Pendo AI’s insights.
Orchestrate harnesses the power of Pendo’s behavioral data to target and evaluate messaging experiences that drive product goals. Sitting at the center of product analytics, in-app guides, email, AI and automation, Orchestrate unifies the best of the Pendo platform to drive consistent, optimized product outcomes.
Yes, Orchestrate has an integration with Hubspot and a Marketo integration that’s currently in beta. Additional integrations are currently being developed.
See Orchestrate in-action with a self-guided tour, or request a personalized demo to learn more.
A customer journey map is a visualization of the steps users take with your product. Pendo Orchestrate brings these maps to life by triggering personalized messages at each step of the journey.
A user engagement platform is software that delivers personalized, cross-channel communications, such as in-app guides, email, and push notifications, to improve product adoption, customer retention, and satisfaction.
