Optimize any software experience with Pendo's all-in-one platform
Pendo improves the apps you build, buy, and sell so you can deliver better customer and employee experiences.
Drive 30% more conversions by optimizing your Product-Led Growth motion.
Reduce support ticket volume by 15% with personalized in-app onboarding, self-service resources, and user insights.
Decrease customer churn by 5% with AI-powered insights to help you improve retention and engagement.
See Pendo in Action
What you can solve with Pendo
Pendo gives you complete context on what users do, say, and how your product performs—then turns it into the fix, the nudge, or the next build that drives adoption, keeps customers, and grows revenue.
Understand your users.
Know what users do, what they say, and how your product performs, before you build.
- See what users and agents do across every surface
- Hear how they feel through sentiment and feedback
- Bring it into your agents and tools via MCP
- Plan from evidence, not assumptions
Act on what you learn.
Turn what you learned into the fix, the nudge, or the next build.
- Guide and coach users in-app, no engineering required
- Orchestrate notifications and guides against your goals
- Give agents the context to act, via MCP and the Agent Toolkit
- Nudge users toward the features they haven't found yet
Spot where users struggle.
Watch your product and agents to find what's costing you.
- Surface frustration, rage clicks, and failure points fast
- Watch the exact sessions in Session Replay
- See where agents break down, and why
- Know what to fix next
Improve experiences.
Measure the impact of what you shipped, then optimize from there.
- Measure whether your fix moved the number that mattered
- Track performance across products and agents
- Cut what's not working and reinvest in what is
- Feed the learnings back into the next cycle
Every tool you need to deliver better software experiences
Every interaction, drop-off, rage click, and survey response is a signal. Pendo puts them all in one place, shows you the why, and helps you take action.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Increase loyalty and grow your business
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn user feedback into product insights
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Stop paying for software nobody uses
Get visibility into every app and AI agent across your stack so you can prove ROI on your AI investments.
- Eliminate wasted AI spend
- Govern AI usage
- Monitor apps and agents
- Spot shadow IT
- Improve agentic usage
"IT doesn't have full visibility into every team buying or using tools. Command Center gives us that visibility." Director, IT Engineering
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Connect real-time product context to any agent
Help your agents spot friction and step in proactively, and free your people to do higher-value work.
- Pull context on demand
- Deliver real-time help
- Detect incomplete onboarding steps
- Close the feedback loop
Teachable fed behavioral data from Pendo to their Fin support agent, resolving 86% of proactive conversations without escalation.
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Emburse identified 224 at-risk accounts automatically with Pendo Predict.
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Ready to see it in action?
Get a personalized demo and see how Pendo can
transform your product experience.
Join 14,000+ teams innovating with Pendo
The best builders in the AI era choose Pendo.
“We’regettinginput[fromPendo]directlyinsidetheproduct,rightasusersinteractwith[our]agents.We’relearningwhetherit’shelpingthemdotheirjob,whetherit’sactuallymovingpipeline.Thatkindoffeedbackiscriticaltobuildingtherightagents—andimprovingthemfast.”
Chad Holdorf
VP of Product, Demandbase
Over 1 billion user experiences elevated by Pendo.
40 Trillion
Events
1 Billion+
Users
18K+
Agents and apps
VALIDATED BY G2
Industry-recognized performance
No pressure. Just answers.
See how Pendo works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.
Frequently asked questions
Yes. Pendo can generally be installed in an hour or less by adding a lightweight snippet to your application. Once installed, teams can start collecting product usage data, building segments, and understanding user behavior without needing a dedicated data science team. For more complex environments, Pendo can support implementation across multiple apps, user roles, and data sources.
Pendo unifies product and agent analytics, user feedback, in-app guidance, and AI-powered predictions into a single source of truth for product experience. While other tools force you to stitch together multiple vendors—one for analytics, another for guides, a third for roadmapping—Pendo closes the loop: understand user behavior, capture sentiment, prioritize what to build, and drive adoption with targeted experiences, all from one platform.
This integrated approach means faster time-to-insight, better cross-functional alignment, and the ability to act on data without switching contexts. Organizations see faster ROI compared to alternatives, with implementations measured in weeks rather than quarters—whether you're a 50-person startup or a Fortune 500 enterprise with thousands of applications.
The most impactful outcomes depend on your strategic priorities:
Accelerate product-led growth: Companies using Pendo improve trial-to-paid conversion rates by 25-40% by guiding users to activation moments faster. Reduce time-to-value for new customers, increase feature adoption, and turn your product into your best sales channel.
Reduce churn and expand revenue: Identify at-risk accounts 3-6 months before renewal, then intervene with targeted guidance and proactive outreach. Customers also reduce support ticket volumes by 15% on average while discovering upsell opportunities hidden in usage patterns.
Improve operational efficiency: For internal applications, drive faster employee onboarding, increase utilization of enterprise tools you've already purchased, and reduce training costs by embedding guidance directly in your applications.
The combination of analytics, guidance, and AI prediction means you're not just measuring problems—you're systematically fixing them while proving ROI to stakeholders.
No. Pendo is designed for product, revenue, and IT teams to work independently—with powerful capabilities that can scale to meet enterprise data science and engineering needs when you have them.
Non-technical teams can create segments, build in-app guides, analyze user journeys, and deploy feedback surveys without writing code. Our AI guide builder and visual designer make it simple to launch experiences in minutes. At the same time, Pendo provides API access, data pipeline integrations, custom SQL queries, and advanced analytics for technical teams who want deeper control.
This "progressive disclosure" approach means your organization can get value immediately while growing sophistication over time. Product teams move fast without tickets to engineering, while IT and data teams have the security, governance, and integration capabilities they require.
Pendo grows with you. Start by understanding adoption and guiding users in a single product, then expand to track engagement across your entire portfolio—whether that's multiple customer-facing SaaS products, internal applications like Salesforce, or conversational AI agents.
Organizations use Pendo to manage complex multi-product ecosystems: track cross-product journeys, identify which applications and agents drive the most value, optimize your SaaS spending by measuring actual utilization against licenses, and create consistent experiences across disparate systems. You can deploy Pendo on web, mobile, and AI applications with the same unified analytics and guidance capabilities.
The platform supports role-based access, SSO/SAML, data governance controls, and integration with your existing tech stack (CRM, data warehouse, support systems)—so it works for both a single product team and an enterprise IT organization managing dozens of applications.
