Turn visual data into insights with Pendo Session Replay
See your user experience firsthand with video playbacks of their web and mobile sessions.
Visualize behavior in context with quantitative analytics and qualitative feedback to uncover the 'why' behind user actions.
Spot usability issues, refine features, and improve onboarding experiences.
Instantly surface the most relevant sessions with AI-powered suggested replays.
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Map your user journeys
- Rally teams around dashboards
- Integrate your data
- Measure ROI of AI agents
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Understand the why behind every click, comment, or complaint
Visual proof
See what users really experience and drive change with visual data.
Unlimited replays
Never miss a critical user interaction or insight.
All-in-one insights
Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity.
Session Replay: Mobile + Logs
Improve experiences faster with more visual evidence.
Know exactly how to take action based on visual playbacks of users moving through mobile apps.
Pinpoint user friction and frustrations in mobile experiences.
Surface crash-and error-triggered experiences with console and network logs right in Pendo.
Locate stability issues, slash triage time, and eliminate churn causes.
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Don’t you hate it when your revenue forecast misses the mark?
Leverage AI-driven insights to predict revenue accurately, improve Salesforce use, and maximize your ROI with one tool.
- Understand upsell opportunities and predict churn before it happens
- Reduce costs for support and training to improve your revenue team’s bottom line
- Cut risk with better forecasting data and ensure your teams stay compliant
Explore Pendo for Sales
Are bad employee software experiences leading to wasted money and compliance headaches?
Get the return you were promised on your workplace software, identify at-risk behavior, and transform how work happens.
- Understand user behavior to ensure work happens in approved ways
- Help employees work smarter with software that drives results
- Empower employees to be more productive with always-on support
Explore Pendo for IT
Don’t just take it from us
Product Management
Session Replay
Pendo has been a huge win for us in this time when every dollar counts and efficiency is super important. It’s made collaboration more grounded in tangible objectives and results, and it provides metrics that define what ‘better’ really means.
– Gustaf Jungnelius, Senior Manager of Product Operations and Performance
Fix the software experience
Make software smarter, smoother,
and easier to use
820M
End users' experiences impacted
70%
of Pendo customers see a positive ROI within 6-8 months
62%
of customers say Pendo has
increased feature adoption
Pendo works seamlessly with the tools you use every day
Frequently asked questions
Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more.
If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.
With Session Replay on Pendo, you get one home for user behavior intelligence. See the behavior that’s driving the data, from launches to product discovery. Better understand your quant and qual data by watching what users do within the context of your app. Gain an even deeper understanding of customers by experiencing exactly what they experience. Then, leverage that evidence to confidently align teams around your solution.
Pendo Session Replay includes unlimited replays, so your exploration is never restricted, and you remain in control of where to begin your analysis.
Replays are organized by segments, guides, and usage data, making it easy to jump straight to the sessions that matter most to you and your team.
Since Pendo Session Replay software is fully integrated within the Pendo platform, you can access replays from anywhere in Pendo, moving from data points to replays with a single click, and observing the behavior behind the data across in-app guides, product analytics, and heatmaps—with even more integrations on the way.
When using a software experience management platform like Pendo, session replay helps you:
Identify friction points – See where users struggle and improve workflows.
Optimize onboarding – Refine user journeys to drive adoption.
Validate feature effectiveness – Ensure new updates meet user needs.
Enhance customer support – Troubleshoot issues quickly with real user insights.
Boost engagement & conversions – Improve key interactions and reduce drop-offs.
Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2.
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.