Measure and increase customer happiness
Understand how your software experience impacts customer satisfaction with in-app NPS.
Track NPS trends in-app to proactively address issues, boost satisfaction, and reduce churn across key segments.
Correlate NPS with feature usage to invest in what’s working—and course-correct what’s not.
Segment NPS feedback to prioritize investments that move the needle for your users.
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Map your user journeys
- Rally teams around dashboards
- Integrate your data
- Measure ROI of AI agents
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Don’t just take it from us
Digital Adoption
We have an in-app NPS survey that we run with Pendo. During [an] incident we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product.
– Jennifer Sand, VP of Product Management
Check out success stories from Pendo customers
1300%
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Cisco cloudlock leverages Pendo in-app notifications to deliver real-time user alerts and in-context guidance.
20%
increase in NPS scores
Fix the software experience
Make software smarter, smoother,
and easier to use
820M
End users' experiences impacted
70%
of Pendo customers see a positive ROI within 6-8 months
62%
of customers say Pendo has
increased feature adoption
Pendo works seamlessly with the tools you use every day
Frequently asked questions
Yes! Pendo can generally be installed in an hour or less.
Yes! Pendo is a codeless solution for native iOS and Android Applications, Xamarin & React Native. We have a Track Events solution for SwiftUI, Flutter and hybrid apps.
Data is hosted on Google Cloud Platform - either in the USA or EU, dependent on customer requirements.
Yes! Pendo currently has 40+ integration partners to extend the power of Pendo with the tools your team uses every day. Connect to key business systems like Salesforce, Zendesk, Slack, and more to rally your cross-functional teams around your product.
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.