Prioritize and build with confidence
Pendo Listen gives you a 360° view of your customers' needs, backed by data and accelerated by AI. Confidently build and launch successful products—all in a single platform.
Capture feedback at scale and take action to reduce churn and improve customer satisfaction.
Use AI-powered analysis to identify trends, prioritize improvements, and enhance the customer experience.
Validate roadmap priorities in-app and send feedback directly to your roadmap.
Make better decisions with Pendo's product analytics toolBuild what matters. Skip what doesn’t.
Scale your voice-of-customer programs with Pendo’s Feedback Agent
Feedback is a goldmine—unless it’s scattered, siloed, and stripped of context. Pendo Listen brings it all together, helping you collect, analyze, and act on user insights at scale.
Listen better
Collect and centralize feedback across your entire ecosystem.
Skip triage and jump straight into asking questions with your feedback agent.
Enrich feedback with user intelligence and prioritize ideas based on impact.
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Map your user journeys
- Rally teams around dashboards
- Integrate your data
- Measure ROI of AI agents
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Don’t just take it from us
Digital Adoption
Analyzing feedback and finding signal in the noise was a big challenge before using Listen.
– MT McCann, Director of UX
Check out success stories from Pendo customers
1300%
Kajabi uses Pendo Feedback to create a “marketplace of ideas,” deepening customer loyalty and increasing LTV.
10%
of customer based engaged in first month
Sage leverages Pendo to validate product ideas and gather customer insights that guide feature development.
90%
customer satisfaction with new feature
Fix the software experience
Make software smarter, smoother,
and easier to use
820M
End users' experiences impacted
70%
of Pendo customers see a positive ROI within 6-8 months
62%
of customers say Pendo has
increased feature adoption
Pendo works seamlessly with the tools you use every day
Frequently asked questions
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.
1. Capture and organize feedback:
- Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.
2. Understand user needs with AI-powered analysis:
- Organize feedback using labels and product areas for easy filtering and analysis.
- Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
- Transform raw feedback into concrete product ideas.
3. Validate ideas before you build:
- Test your ideas with real users to gather user preferences and ensure strong product-market fit.
4. Craft a clear product roadmap:
- Translate validated ideas into a development plan and sync with tools like Jira.
- Create and manage product roadmaps, visualizing features and their release timelines.
- Foster clear communication between product teams, stakeholders, and ultimately, your users.
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.