Increase adoption with in-app messaging and guides
From onboarding new users to promoting features, our no-code guides make your product smoother, smarter, and easier to use.
Boost conversions by 30% with personalized in-app onboarding that gets users to value—fast.
Reduce support ticket volume by 15% with self-service onboarding that guides users inside your product.
Decrease customer churn by 5% with targeted in-app messaging that re-engages users before they leave.
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Map your user journeys
- Rally teams around dashboards
- Integrate your data
- Measure ROI of AI agents
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
What's new in Guides
Learn more about our newly released Guides capabilities.
Personalized in-app guidance, right where users need it
Deploy quickly
Customize your software — no engineering required.
Accelerate adoption
Guide users to the most impactful features with embedded guides, walkthroughs, and tooltips that surface when needed.
Measure and optimize
Continually iterate and improve with actionable guide metrics.
Don’t just take it from us
Digital Adoption
"Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place."
– Drew Grantham, In-Product Marketing Specialist
Fix the software experience
Make software smarter, smoother,
and easier to use
820M
End users' experiences impacted
70%
of Pendo customers see a positive ROI within 6-8 months
62%
of customers say Pendo has
increased feature adoption
Pendo works seamlessly with the tools you use every day
Frequently asked questions
Yes! Segmentation in Pendo, powered by analytics and metadata, allows you to target guides at the user or account level.
Yes! The Pendo community has documented some of the most important tips and tricks for creating impactful guides—check them out!
Yes! With our employee-facing solution, you can create, launch, and track guide completion-within and across applications.
We’ve invested heavily in features to help manage guides at scale. These tools include features like team management, collaboration, categories, throttling, conversions, and governance programs.
Analytics are the best way to start. Guides should solve a specific business problem—for example, if you’re trying to drive feature adoption, you need to know what features are underutilized. Starting with analytics helps you define the right problem to solve.
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.