Increase adoption with in-app messaging and guides
From onboarding new users to promoting features, our no-code guides make your product smoother, smarter, and easier to use.
Boost conversions by 30% with personalized in-app onboarding that gets users to value—fast.
Reduce support ticket volume by 15% with self-service onboarding that guides users inside your product.
Decrease customer churn by 5% with targeted in-app messaging that re-engages users before they leave.
Personalized in-app guidance, right where users need it.
Deploy quickly
Customize your software, no engineering required.
Customize your software, no engineering required.
Accelerate adoption
Guide users to high-value features with embedded guides, walkthroughs, and tooltips that surface only when needed.
Guide users to high-value features with embedded guides, walkthroughs, and tooltips that surface only when needed.
Measure and optimize
Continuously improve engagement with experiments and actionable guide metrics.
Continuously improve engagement with experiments and actionable guide metrics.
Build tailored in-app guidance that inspires your users
Add guides directly into your interface
Embedded guides let you modify your user interface without code, so you can give personalized help, without disrupting their in-app experience.
Personalize every experience
Segment and target guides to reach the right users, at the right time, with the right message.
Jumpstart guide creation
Use AI to create guides and steps with Leo, Pendo's conversational interface.
Get users to value quickly
Speed up onboarding and adoption with relevant, contextual in-app messages.
Deploy guides across web and mobile
Build cohesive, intuitive experiences for users across your web and mobile apps.
"Ouronboardingguidesnotonlyhelpedincreaseengagementwithourmessaging,we'vealsoseena60%increaseintrialconversions.Personalizedguideshelpusersachievethegoalstheycreatedtheiraccountforinthefirstplace."
Drew Grantham
In-Product Marketing Specialist, Citrix
What’s new in Guides
AI guide creation
The AI guide builder helps you create in-app guides instantly using simple prompts, no design or coding required.
Dark mode for Guides
When your app switches to dark mode, your guides do too. Guides Dark Mode keeps the experience seamless and on-brand.
Don’t just take it from us
Digital Adoption
"Email wasn’t working, and obviously we don’t have the bandwidth to call all of our customers to tell them about updates . . . Pendo In-app Guides allow us to coach our customers on how to use a feature, tell them when updates are coming, or make them aware of any issues that could affect their business."
– Benny Estes, Director of Product Management
EXPLORE THE PENDO PLATFORM
Every tool you need for better software experiences
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Optimize every user journey
- Never miss another insight
- Rally teams around dashboards
- Integrate your data
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Unify insights across your tech stack with Data Sync
Seamlessly transfer your Pendo data to your cloud storage and warehouse destinations.
- Easily integrate Pendo with your existing data ecosystem
- Create a single source of truth for every team
- Blend product and business data to prove ROI
Measure AI adoption and impact
- Identify user rage
- Maximize agent adoption
- Analyze conversations
- Spot unsupported use cases
- Speed up workflows
"Agent Analytics opens up an entirely new level of insight into customer needs. "
Know who will churn before they do
Pendo Predict helps you reduce churn, and double down on upsell revenue. All without data science resources.
- Warn reps about risk, early and often
- Get to the root cause of churn
- Scale and automate growth playbooks
Turn any AI tool into a product expert
Connect Pendo with your AI workflows to get instant access to usage data, visitor behavior, and customer context, wherever you work.
- Give non-technical users access to data
- Answer questions instantly
- Combine Pendo with your CRM and support tickets
Questions become answers, instantly
Get instant answers to your toughest product questions by asking in natural language.
- Know if your agents are helping or hurting
- Ask your behavioral data and feedback anything
- Understand AI conversations and prevent risk
Want to see Pendo Guides for yourself?
Schedule a custom Pendo guides demo and have an expert show you how Pendo works.
Frequently asked questions
Yes! Segmentation in Pendo, powered by analytics and metadata, allows you to target guides at the user or account level.
Yes! The Pendo community has documented some of the most important tips and tricks for creating impactful guides—check them out!
Yes! With our employee-facing solution, you can create, launch, and track guide completion-within and across applications.
We’ve invested heavily in features to help manage guides at scale. These tools include features like team management, collaboration, categories, throttling, conversions, and governance programs.
Analytics are the best way to start. Guides should solve a specific business problem—for example, if you’re trying to drive feature adoption, you need to know what features are underutilized. Starting with analytics helps you define the right problem to solve.
