Make every software investment count
See where adoption breaks down, fix it with in-app guidance, and stop wasting budget on tools that sit idle.
Deliver in-app training that adapts to each user's journey. No more manual training sessions or outdated documentation.
Get visibility into what employees actually use, guide them to the right workflows, and prove ROI on every tool in your stack.
Identify where users get stuck and why they abandon workflows. Deploy immediate solutions without waiting for your next release.
Increase Revenue
Turn software proficiency
into competitive advantage
Help employees integrate AI tools into their daily workflows with contextual guidance that shows them exactly when and how to use them.
Thomson Reuters used Pendo to track adoption of and feedback for a new AI tool. This helped them understand the impact of AI and plan their roadmap based on user needs.
Reduce risk
Make compliance easy for users
See how employees use regulated software in real-time. Guide them toward compliant workflows and catch risky behaviors before they result in violations or audits.
Cisco Cloudlock used Pendo surveys and in-app guides to communicate with customers about serious security threats, leading to quicker fixes.
Cut Costs
Reduce training costs while
improving business outcomes
Understand where to deploy AI, then track usage, adoption, and collect feedback to drive success.
Don’t just take it from us
Digital Adoption
“Our sellers want to be out making more sales for Red Hat as a whole. [With Pendo], we’re reducing the sales cycle time [saving over 1,100 hours of needless rework] —and that’s a win.”
– Cheryl Coleman, Senior Manager, Digital Adoption and Robotic Process Automation
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.
Frequently asked questions
Pendo provides analytics to track how employees engage with digital tools, identifies adoption gaps, and delivers contextual in-app guidance at the moment of need. By understanding which features are underutilized and where users struggle, teams can deploy targeted walkthroughs, tooltips, and resource centers that guide employees through new workflows and accelerate time-to-proficiency.
Unlike traditional training that happens outside the workflow, Pendo embeds guidance directly into applications where work happens. This just-in-time support reduces the need for lengthy training sessions, allows employees to learn by doing, and provides help precisely when and where it's needed—resulting in faster adoption and better retention of information.
Pendo enables smooth transitions by providing in-app announcements, step-by-step guidance, and contextual support during software changes. Teams can segment users based on role or experience level, delivering personalized onboarding journeys that meet employees where they are. Real-time analytics show adoption progress, allowing change managers to identify struggling users and intervene proactively.
Yes. Pendo tracks key adoption metrics including feature usage, user engagement, task completion rates, and time-to-value. Teams can measure how quickly employees adopt new tools, identify which features drive productivity, and calculate ROI on software investments. Custom dashboards and reports make it easy to demonstrate the business impact of adoption efforts to stakeholders.
Pendo combines quantitative analytics with qualitative feedback mechanisms like surveys and polls. This dual approach allows teams to understand not just what employees are doing, but why they're struggling or succeeding. Organizations can iterate on their digital experience based on real user data, continuously refining workflows and support to drive better outcomes.
Pendo works across web-based applications including CRM systems, HR platforms, ERP tools, collaboration software, and custom internal applications. Whether you're rolling out Salesforce, Workday, ServiceNow, or proprietary tools, Pendo provides the same powerful adoption capabilities to help employees succeed.
