Pendo Feedback

Know what customers need

Capture and analyze customer feedback at scale.

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Deliver what customers really want

Centralize feedback

Easily capture product feedback and requests from customers, in-app.

Prioritize your efforts

Know you're addressing the most critical features first.

Improve transparency

Keep stakeholders aligned and excited about what you’re working on next.

Get meaningful insights from feedback

Pendo Feedback - Find out what your customers really want and are willing to pay for

Understand your customers

Capture the voice of your customers and discover what they really want and are willing to pay for.

Make the right investments

Analyze feedback based on segment, spend, and tags to drive high-impact product decisions.

AI-generated qualitative insights

Extract, sort, and synthesize insights from your qualitative customer feedback.

Close the feedback loop

Automatically update customers as requests are reviewed by the product team.

Unify your feedback

Integrate with tools like Jira and Salesforce to create efficient workflows across teams.

I love that members are asked: ‘Here are 50 great ideas, which ones mean the most to you?’ It communicates the idea that we can't do everything, but they can help us decide what they want most. Elisabeth Hunt, Member Support and Training Director
Pendo Feedback has helped the team remain bought-in, it’s helped our customer-facing teams feel confident about being able to talk about our value, and it’s been really good as a collaboration tool. Shona Fenner, Product Manager
Pendo Feedback’s flexibility allows different teams of product managers with different priorities to explore data most relevant to their own projects, then make or validate decisions quickly. Tom Witczak, Director of Digital Experience

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Frequently asked questions

Can I use Pendo Feedback without making it public to my customers?

Yes, and this is actually a very common use case. You can use Pendo Feedback to allow internal teams to submit requests on behalf of your users. Learn more here.

How is Pendo Feedback priced?

Pendo Feedback is sold by the seat, so it’s easy to get started. Request a custom demo to learn more.

Does Pendo Feedback integrate with Pendo Analytics and Pendo In-app Guides?

Yes. We have a lightweight integration between these products today, and are actively working on rebuilding Feedback inside the rest of the Pendo platform. This will make this integration between all three tools even more powerful, and reap even greater benefits for customers who use the full Pendo suite.

Can I add Feedback to my Pendo Resource Center?

Yes. Most customers add a Pendo Feedback widget to their Resource Center. You can learn how to do that here.

What can I expect in terms of customer engagement?

Customers want their voice to be heard. Offering an always-on feedback channel allows them to share their thoughts and requests on their own terms, improves the quality and relevancy of the feedback your team receives, and deflects a significant number of support tickets—so your organization can operate more efficiently and confidently. Read more.