Centralize and prioritize product feedback
Feedback
Capture and understand product feedback at scale to make impactful product decisions.
INCLUDES:
- Collect and organize all product feedback in one place
- Analyze feedback by product area, customer segment and tie requests to revenue
- Easily bring the voice of the customer into your ongoing and future roadmap projects
- Create product roadmaps to keep everyone aligned
- Combine Feedback with Pendo’s Product Experience suite to understand what users say and what users do
Full suite of integrations and APIs to centralize feedback
Comprehensive data security and privacy compliance
SOC-2 Type 2
EU/US Privacy Shield
GDPR
HIPAA
What’s Included
Capabilities
- Feedback collection Capture product feedback at scale
- Customer portal to capture feedback in-app
- Fully customizable request form
- Capture feedback on behalf of customers
- Follow requests to receive alerts
- Roadmapping Communicate your direction and get stakeholders aligned
- Create multiple roadmaps
- Control who can see your roadmaps – teams, customers or public
- Request status automatically updates across all roadmaps
- Fully flexible design with time dividers and swimlanes
- Prioritization and workflow Efficient prioritization and workflow for product teams
- Unique priority sliders show what matters the most
- Filter and organize feedback based on different criteria
- Simple request triage that works at scale
- Receive alerts based on products and product areas
- Comment on requests
- Reporting Powerful, actionable feedback insights
- See requests you have released for every account and visitor
- Slice and dice feedback data based on any parameter
- Segment requests by user type, product area, ARR and more
- Customer dashboard showing automated insights into product feedback
- Feedback and the Pendo Product Suite (add on) Understand what users say and what they do
- See product usage and feedback for all Accounts and Visitors
- Understand feedback and usage data for product areas
- Publish in-app Guides when you release a Feedback request
- Create Segments from Feedback data
Data Management & Access
Data retention
7 years
API access
Webhooks
Security
Compliance (SOC 2 Type 2, GDPR, HIPAA, Privacy Shield)
SAML 2.0 SSO
Support
Customer Support