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Systems Manager, Customer Operations, Alarm.com
Mary is the systems manager for the Customer Operations team at Alarm.com. She joined Alarm.com in 2014, and has extensive experience building learning, knowledge, and support systems. She has led eight software implementations, built the operational framework for the organization’s first certification program, and worked with Alarm.com leadership to launch an award-winning customer training program. Mary manages a team of specialists who oversee 10+ cloud applications that serve Alarm.com and all subsidiaries.