Kelsey Drillen

Director of Content Design, PointClickCare

Kelsey is a natural-born leader dedicated to coaching, guiding, and inspiring others to reach their full potential. Currently serving as the Director of Content Design at PointClickCare in Toronto, ON, Kelsey collaborates with cross-functional teams to create forward-thinking content design strategies.

She firmly believes in user-centric design and creating intuitive content and user experiences. Kelsey sees continuous learning and personal growth as essential, always seeking new opportunities to expand her knowledge and skills.

But let’s not forget the real MVPs in her life – her 3 energetic kids and her Morkie named Crosby, who rules the house. Outside of work, you’ll find Kelsey living the quintessential Canadian life – cheering on her kids at hockey games and curling matches, and embracing the chaos of life at the rink.

Join Kelsey on a journey of learning as we push the limits and unleash the power of Pendo Guides. Together, we’ll uncover the secrets of exceptional user experiences, sprinkled with a touch of Canadian humor. Let’s dive in and have some fun, eh?