Guide Orchestration: New tools to build a harmonious guide experience for users ->
Digital Adoption Product Manager, Tridiuum
Eric Miller is the Digital Adoption Product Manager at Tridiuum, a digital behavioral health company. He manages the governance and implementation of in-app guidance and analytics leveraging the Pendo platform. He has been a Pendo user in various capacities since 2016 and is experienced in bringing structure to chaotic Pendo implementations—improving workflows, creating efficiencies, and elevating user experience.
Empathy and advocacy for the end user has been a common thread throughout his ten years working in SasS companies. Eric is experienced in the stages of software development including product conception, ideation & iteration, go-to-market strategy, user on-boarding, as well as customer and field enablement. He holds a Masters in Education and worked previously as an elementary classroom educator.