Unlock Efficiency Track

Verint’s journey using Pendo for enterprise-wide customer success

4:15 pm - 4:45 pm

Verint has a complex set of suites and applications, managed globally by many parts of the business. Enabling customer success for each may seem straightforward, but Verint saw an opportunity to more efficiently support customers and generate greater value using Pendo. Explore how Verint took Pendo from a development tool to a business-first application that collects and synthesizes customer data across multiple applications to arm teams across the enterprise to drive customer success.


Speaker(s)

Paul Whelan

Director, Customer Success Operations

Verint

Anne-Marie Bitman

Customer Success Leader

Verint

Pendomonium 2022 poster