Starting and scaling product ops: The data-driven journey

Product ops was not in our lexicon five years ago—and particularly not in a more traditional, non-software industry like supply chain and logistics. As our business evolved and our digital products became the customer and employee experience, more than ever, there was a need for cross-functional alignment and a source of truth (quantitative data!) about the user experience. Come hear about Coyote Logistics, a UPS Company’s, journey to start and scale product ops: Lessons learned, measuring success, and what lies ahead.