Unlock Efficiency Track Kennedy

Product-led customer success at scale

2:30 pm - 3:00 pm

Scaling customer success is necessary, but it’s not easy. With continued growth, coverage models shift and customers feel the “pain” of driving efficiency. But how can we make it less painful – for us AND them? In this session, you’ll hear from customer success leaders at Pendo and how they’ve innovated to engage with even more customers, without sacrificing customized service.


Erica Akroyd

Sr. Manager, Scale Customer Success


Ryan Philpott

Scale Customer Success Program Manager


Pendomonium 2022 poster