Delight Users Track Memorial Hall
How product and CX teams at Thomson Reuters partnered to scale NPS outreach and improve scores with Pendo
2:30 pm - 3:00 pm
How does a CX team improve NPS scores when the response rates for standards NPS emails is less than 2%? The CX team at Thomson Reuters need a solution to this challenge in order to meet the company’s annual shared objective to improve the average NPS score by 10 points. Discover how the CX team partnered with the product organization to use Pendo in-app NPS surveys to capture customer sentiment across products, increase response rates, and increase actual NPS scores.
Director of Product Analytics
Senior Manager of Product Insights–Legal Tech
Senior Architect of Analytics Enablement