Delight Users Track

How Okta uses Pendo Feedback to gather customer product requests through online community

1:45 pm - 2:15 pm

Pendo Feedback is a powerful tool that enables product mangers to leverage the voice of the customer to drive product enhancements and new features. For more than three years, Okta has used Pendo Feedback as its main ideation platform within the Okta Customer Community. Explore how Okta used Feedback to revamp its Ideas program to be more transparent with customers about product enhancements and better close the loop with customers about their feedback.


Speaker(s)

Veronica Jowers

Director of Customer Community and Online Support

Okta

Alejandra Galindo

Online Customer Experience and Adoption Manager

Okta

Leila Dunning

Senior Community Programs Manager

Okta

Pendomonium 2022 poster